2017
Bachelor of Science in Computer Science
Dr. Yanga's Colleges Inc.
💎 𝐘𝐨𝐮𝐫 𝐀𝐥𝐥-𝐈𝐧-𝐎𝐧𝐞 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭! 💎
Hello! I am Merlynn, a passionate virtual assistant and social media manager with over two years of experience in customer support. I am skilled in creating engaging content and implementing effective strategies to enhance brand visibility. Through my experience, I have developed excellent communication skills and the ability to navigate challenges easily.
I am a highly motivated and hardworking individual who values teamwork and a positive work environment. My experience in various tasks allows me to deliver great results, ensuring mutual growth and success.
✅ 𝐌𝐲 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐢𝐧𝐜𝐥𝐮𝐝𝐞𝐬:
📞 Customer Support (Chat, Email, Phone)
🔉 Appointment Scheduling
✨ Social Media Management
🎨 Content Creation (Graphic/Video)
🎯 Facebook/Instagram Marketing
🤝 Influencer Marketing
✒️ Engagement Specialist
🏡 Community Management
🧩 Lead Generation/Data Entry
📅 Calendar Management
📜 Administrative Task Support
🛒 Shopify Dropshipping
💰 Order Fulfillment/Order Tracking
🔍 Product Research/Product Listing
📦 Importing/Uploading Products
🌐 Web Research
✅ 𝐀𝐩𝐩𝐬, 𝐓𝐨𝐨𝐥𝐬, 𝐚𝐧𝐝 𝐖𝐞𝐛𝐬𝐢𝐭𝐞𝐬 𝐭𝐡𝐚𝐭 𝐈 𝐮𝐬𝐞:
▶ Canva/Adobe Express/CapCut/Filmora
▶ Google Apps (Docs, Sheets, Forms, Drive)
▶ Gmail/Yahoo Mail/Slack/Discord/Telegram
▶ Zoom/Skype/Google Meet/Whatsapp
▶ MSOffice/DocuSign/Adobo Acrobat/Loom
▶ Meta Business Suite/Creator Studio/Later
▶ LightShot/Grammarly/DropBox/ChatGPT
▶ ClickUp/Asana/Trello/Calendly
▶ Facebook/Instagram/Linkedin/Pinterest
▶ Twitter/Youtube/TikTok
▶ Amazon/Shopify/Wix
▶ Oberlo/AliExpress
𝐋𝐢𝐤𝐞 𝐰𝐡𝐚𝐭 𝐲𝐨𝐮 𝐬𝐞𝐞? Let's have a quick call/chat and see how we can work together to achieve the result you'd like to have.
All the best!
𝐌𝐞𝐫𝐥𝐲𝐧𝐧 𝐋.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Shopify VA
Virtual Assistant
Customer Support
Social Media Marketing
Certificates
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My Experience and Education
2021
-
2022
Highve Marketing
(Social Media Manager - Engagement Specialist)
• Managing multiple Instagram Accounts
• Creating bi-weekly & monthly analytical reports per account
• Engagement, DM Management, and Influencer Marketing
• Researching IG Profiles for B2C and B2B Sales Outreach
2019
-
2020
Transcom Worldwide Philippines, Inc.
(Fault Manager - SMC (Inbound/Outbound))
• Maintain composure and patience in dealing with difficult customers.
• Acknowledge the customer's frustration and empathize with their situation.
• Responsible for escalated calls (inbound/outbound) and taking ownership of the complaint.
• Provide and implement alternative resolutions to resolve the issue.
• Manage complaints and set follow-up to ensure the services are working correctly.
• Re-assigning fault tickets to be handled by a case management resolver group.
2017
-
2019
Transcom Worldwide Philippines, Inc.
(Technical Support Specialist)
• Provide thorough support and resolution to fix a customer's technical issues.
• Highly dependable and conscientious to every detail when performing a task.
• Ability to multitask while listening attentively to understand customer's queries.
• Help customers set up equipment over the phone such as Modem, TV Setup Box, and Telephone.
• Resolve issues related to network connectivity, faulty equipment, and delayed activation of the service.
My Services
Social Media Management
Oversee online presence, create content, engage audiences, and boost brand awareness on various platforms.
Virtual Assistant
Performs administrative tasks, organize schedules, manage emails, and enhance business productivity remotely.
Product Researcher
Identifies trending products, analyzes market demand, and selects profitable items to optimize e-commerce success.
Customer Support Specialist
Handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving.