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Hotel and Restaurant Management
John Paul II College of Davao
More Info About Me
As an accomplished professional within the realm of appointment setting, I possess extensive experience in cold calling, data mining, and lead generation. With a proven track record of successfully establishing productive business relationships and surpassing targets, I am confident in my ability to contribute to your organization's growth and success.
My Skills and Competencies
Appointment Setter
Lead Generator
Ecommerce Customer Service Representative
Social Media Management
Data Entry
Certificates
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My Experience and Education
February 14, 2021
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June 1, 2024
Monster Connect
(Cold Caller)
We eliminate wasteful prospecting by replacing cold calling with live conversations with decision-making prospects, without having to dial.
August 1, 2023
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Up to present
iHerb LLC
(Customer Support Specialist)
- Work directly with customers via e-mail, phone, chat, social media, and Marketplace.
- Work with warehouse and/or logistics partner companies to resolve inquiries & exceptions.
- Respond promptly to all customer inquiries in accordance with SOPs.
- Manage customer accounts.
- Record customer contacts: comments, details, and all actions taken.
- Communicate and coordinate with internal departments.
- Follow-up on customer interactions.
- Process RMAs when needed.
- Review Product Reviews to ensure the Reviewers are meeting guidelines.
- Escalate customer issues as necessary for timely resolution.
- Meet or exceed Quality, CSAT and Productivity Expectations.
2019
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2020
Alorica Davao
(Customer Service Representative)
Logistics, Transportation Account, Telco
2017
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2019
Callbox Davao
(Appointment Setter)
Lead Generation
2016
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2016
VXI Global Holdings
(Customer Service)
Customer support in Telco account
My Services
Lead Generation
Demonstrating a keen eye for potential opportunities, I employ a strategic approach to explore new markets, establish re
Appointment Setting
Proficient in coordinating meetings, my strong interpersonal skills allow me to effectively manage complex calendars and
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.