My name is Sindra Lou Lorena. I am a virtual Assistant with an experience of 2 years in different industries like sales and customer service. I took up a 4 year Bachelor of Elementary Education and passed the Licensure Examination for Teachers last December 2022 and I am a Civil Service Sub-professional passer as well.
My current goal is to pursue my career as a virtual assistant and provide help to my clients demonstrating solid time management, organizational skills, determination and flexibility as I do not limit myself to learning new skills and even grow more.
I commit to personal and professional development.
Lastly, I strive continually for excellence and effectiveness.
I'm not just looking for a job; I'm looking for an opportunity to make a difference. Choose me, and together, we'll turn potential into excellence.
Bukidnon State University
Liceo de Cagayan University
Assist customers and drivers needs regarding their orders/deliveries through chat or email.
Providing them prompt resolution and extending extra mile like doing an outbound call to resolve the issue more faster
Teach and assess student's level of proficiency in English
Teach them basic English words and phrases
Provide feedback right after every class
Provide homework or assignment to the students for them to further practice the lessons learned
In-depth knowledge of the company's products and services
Take charge of solving email inquiry
Take charge of changing or canceling the order
Process refund
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.