2015
BS Development Communication
University of the Philippines, Los Baños
More Info About Me
I’m a tenured BPO Associate with more than 7 years of experience with customer and technical service roles. Right now, I'm a team lead with more than 2 years experience in the role.
My Skills and Competencies
Social Media Management
SEO Specialist
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2022
Sitel Group (formerly Sykes)
(Team Lead/supervisor)
conduct necessary coaching and KPI management of agents, handle escalation calls, generate progress reports for weekly and monthly reviews
2017
-
2020
Sitel Group (formerly Sykes)
(Customer Support Representative)
handling inbound calls and emails regarding customer requests for account maintenance, document requests and other account related concerns
2015
-
2017
Teleperformance
(Technical Support Representative)
handling inbound calls regarding customer's technical problems for handheld devices, computers and wifi routers
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Specialist
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.