Bonjour! I am Silverio Jr

DEVELOPMENT BANK OF THE PHILIPPINES
(CUSTOMER SERVICE ASSOCIATE -SUPERVISING BANK TELLER)

• Process the opening of deposit accounts (Savings, Current, Time Deposit and Special Savings, Dollar Savings and Euro Savings Accounts) and ensure correctness of data and completeness of forms accomplished and submission of requirements;
• Perform risk assessment of new and existing clients and encode the risk tag in the deposit system;
• Monitor customer records updating for existing clients;
• Facilitate reactivation of accounts in accordance to existing Bank's Policies and Procedures
• Accept requests for renewal/roll-over and termination of various deposit, various deposit placements;
• Process customers' ATM applications/replacements/complaints, Debit Bills enrollment, Quick Cash, Out-of-Town checks for clearing, Stop Payment Order, Manager's Check/Demand Drafts, check book requisition, Counter check and Purchase of sale of Foreign currency, CDS transactions, request for bank certificate;
• Release ATM Cards, Bank Statements and checkbooks and Manager's Checks to account holders / clients or to authorized representative;
• Encode and process ATM card requests and debit bills application in the Card Management system;
• Handle customer queries on account balances, Statement of Account (upon client's request), etc.;
• Proactively sell, answer queries and initially process application requests for the products and services of the bank;
• Answer customers' needs, queries and complaints regarding Bank products and services;
• Prepare all accountability reports for issued working supplies
• Ensure accomplishment of the Self Audit Guide/Checklist for submission to Branch Cashier;
• Build customer loyalty and establish customer relationships;