2011
Computer Programming/Web design
Datamex Institute of Computer and Technology
More Info About Me
I'm a virtual assistant/Helpdesk/IT Admin/Support/VA/General Admin who's here to help you finish the important and urgent tasks on your To-Do List.
Over the years, work experiences taught me really well on these areas.
I value clear and effective communication to make sure that I understand your objectives and needs to provide the best service.
My Skills and Competencies
Virtual Assistant
Data Entry
Technical Support
IT Admin
IT Support Professional
Customer Service
Certificates
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My Experience and Education
2022
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2023
Solarwinds Software Asia Pte Ltd – Philippines Branch
(Technical Support Representative)
• Respond to technical troubleshooting session with customers via chat, and email
• helping them to identify, troubleshoot and resolve technical issues with the Service Desk Product - Coordinate the resolution of customer technical issues with advanced technical support, and internal development for all escalated product-related issues, including
• product enhancements, bug resolution, and overall product education.
• support tickets via Salesforce - Effectively communicate technical information to nontechnical customers - Coordinate the resolution of technical issues with Advanced Support
• Teams and escalate issues per pre-established guidelines - Contribute to our knowledgebase (author and edit knowledge base articles)
• Other related duties appropriate and required - Reports to the local manager overseeing Cloud-based Tools
2016
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2021
Unisys Philippines L.L.C. (Merck, VicRoads, Catholic Health Initiatives and Omnicom Media Group)
(Global IT Service Desk)
• Acting as a point of contact and primarily provides technical support to end users through multiple channels including phone, chat, web tickets and email.
• Resolves network, hardware and software issues with computers.
• Performs technical maintenance and software installations and updates.
• Resolves the user’s concern with domain login issues.
• Documents incidents and categorizing them by symptoms and resolutions.
• Responsible to identify and classify incident types and service interruptions.
• Responsible to escalate unresolved problems to a higher level of support.
• Responsible to perform troubleshooting for both platforms (Windows and MAC OS).
2021
-
2022
Cardinal Health International Philippines
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• Provides a frontline support for three major e-Commerce websites.
• Resolves and analyzes customer’s concerns with price discrepancies, website errors, CSOS
certificates (for controlled substances), login and ordering issues.
My Services
IT Admin
Provide support for your IT needs
Virtual Assistant
Provide assistance to manage emails, handle documents like Word, Excel, and Powerpoint.
Social Media Manager
Develop and execute a comprehensive social media strategy across all relevant platforms to achieve our marketing goals.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.