2008-2012
Nursing
Name: St. Augustine
More Info About Me
Shudy here, has a logical mind and practical approach to problem solving, with 5 years experience with sales and managing business of her own. She can help you managing your business to grow.
My Skills and Competencies
Social Media Management
SEO
Content Creator
Certificates
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My Experience and Education
2016
-
2019
The Results Company
(Sales Representative)
2012
-
2016
HarteHanks (Samsung US)
(Technical Support Representative)
• Responsible for assisting Level 1 agents so they can provide correct resolution to customers.
• Handles Supervisor Call
• Process Improvement Initiatives: Create an Improvement plan on particular KPI of the Team.
• Aid Service Level: Go on Auto In if needed.
• Ticket Management: Real time scrubbing of tickets
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Search Engine Optimization (SEO)
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.