2013
Bachelor of Arts in English Literature
University of Southeastern Philippines
More Info About Me
Thank you for checking out my profile.
I am an experienced Virtual Assistant in multiple industries for more than a year. My motto is to help you run things in a smooth way. I am here so that all areas of your business can be taken care of.
I have been delivering an outstanding virtual assistance in different areas including Social Media Management (Facebook, Twitter, Instagram, Pinterest and other social media platforms), Social Media Ads, Copy Editing, Online Researching, Email Management, Data Entry, Photo and Video editing. Whether it is as a personal assistant for your business, email reviewing or as an VA supporting you in the projects, I am willing to provide my best to be a part of your team.
I can be of good use if you put me in the virtual assistant position. Being a multitasking expert I believe a VA would be the best job for me. I am skillful in Social Media Management, Facebook Ads and many more, and have possessed many soft skills as well. I can analyze complex methods of data, manage a whole big meeting with possible outcomes, persuade my customers with great service and what not.
As a virtual assistant, I take great care of my clients by giving them uninterrupted ministration with the high speed of the internet.
If you provide me the golden opportunity I also can provide you with golden tricks with which your company can trust me more. Apart from this, I search for more knowledge regarding my workstation. I always work hard to find new ways of techniques to uphold the company with the highest rank.
So, I can tell that, hiring me is your best option as I have already mentioned my great skills.
Certificates
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My Experience and Education
2013
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2015
Teleperformance Philippines
(Customer Service Representative)
o Maintained a monthly customer satisfaction rating of 95% or higher
o By adapting communication style to each customer, improved average talk time by 10%
o Prepared customized quotes and answered inquiries regarding products and services
o Enthusiastically participated in sales training events and conferences to continuously develop skills and gain
product knowledge
2016
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2020
51 Talk
(ESL Teacher)
o Worked with students in high school and college to increase their communication skills and improve their
academic and job prospects
o Helped both youth and adult speakers of other languages learn how to read, speak and write fluently in
American English
o Developed individualized lesson plans based on each student's needs and skill level
2020
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2021
RoomPicks Host - AirBnB/ VRBO/ Expedia/ FlipKey
(Co-Host)
o Manages property rentals
o Conduct screening and scheduling of reservations, and correspondence with all guest inquiries
o Arbitrate adjustments of rates and availabilities and issue special offers/refunds as necessary
o Executed strong customer service by answering queries and following up after any issue.
o Engaged with prospects through rental listings and responded to their calls and emails, answering about
offers and property visit appointments
2021
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2023
ResolvedCX Virtual Assistant & Social Media Strategist
(Virtual Assistant)
o Utilizes Zendesk as a CRM to manage up to 200 client contacts per day
o Maintains consistent metrics with regard to client satisfaction, responses per hour, and quality assurance
o Answers inquiries of hosts/channels and guests by phone or email.
o Utilizing Shopify, ReCharge, DCL and Slack.
o Adhere to metrics such as emails per hour and quality, and customer satisfaction
o Implemented a successful social media strategy resulting an increase in followers and engagement across
all platforms
o Collaborated with design and content teams to develop visually compelling and engaging social media
content
March 2024
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Present
NexusPoint
(Social Media Manager)
Avava Skin & Carly Durst
For Avava Skin: Managed executive calendar, inbox, email correspondence, and clinic outreach for lead generation
For Carly Durst (Influencer/Entrepreneur): Handled all aspects of social media (inbox, posts, captions, stories), client communications, and brand engagement
Ensured timely responses, visually appealing content, and brand consistency across platforms
My Services
Social Media Strategist
Create quality content for their company's social media platforms.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.
Virtual Assistant
Scheduling appointments, making phone calls, making travel arrangements, and managing email accounts.
Content Writing
Research topics, write in a clear and concise style.
Customer Support
Provide help when customers have trouble with the services.