Hi there! I am Shirley Mhay

More Info About Me

An experienced and results-driven HR professional with over 11 years of experience across retail, legal, and outsourcing industries. I am ready to contribute to your company’s success in this role. My background covers a full range of HR functions including end-to-end recruitment, onboarding, payroll and benefits administration, HRIS management, employee engagement, performance reviews, labor relations, policy development, and workforce planning. I bring strong organizational skills, attention to detail, and a proactive mindset. I’m also proficient in Microsoft Office, HR tools, and communication platforms, and have a proven ability to support both daily operations and strategic initiatives.

Shirley Mhay Gandeza Balcos
Rizal, Philippines
shirleymhaybalcos@gmail.com
Freelancer
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My Skills and Competencies

Graphic Designer
Data Entry
Operations Coordinator
Business Partner
Human Resources Expert
Admin Assistant
Virtual Assistant

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2015
Bachelor of Science in Psychology

Centro Escolar University – Manila Campus

2027
Master's In Psychology Undergrduate

Master’s in Psychology with a major in Industrial Psychology, specializing in workplace behavior and organizational techniques.

2020 - 2022
Nagase Philippines International Services Corporation
(Senior HR Associate)

- End to end recruitment process
- Managing employee Engagement/Activities
- Maintains HR files and databases
- Perform payroll and benefit transactions
- Conducts Employee Services (Labor, employee development etc.) and maintains HRIS
- Visa Processing
- Formulate/Initiate HR Projects regarding Performance Management
- Schedule meeting/interview

2017 - 2020
SM Mart Inc
(HR Analyst)

- Development of Succession Management Program
- Implementation of Mid – year / Year-end Performance Review
- Formulates Job description and KPI per position/level and cascade of Performance Management System (End to end process)
- Prepare reports for Employee Development Updates
- Analysis of Promotion Program/Promotion/Performance status and trends
- Organize company Events and Activities
- Perform payroll and benefit transactions

2015 - 2017
Manila Southern Associates (SM San Mateo)
(HR Assistant)

- End to end recruitment process
- Managing employee Engagement/Activities
- Maintains HR files and databases
- Perform payroll and benefit transactions
- Conducts Employee Services (Labor, employee development etc.) and maintains HRIS

June 2021 - December 2021
Fab Chattel Pasabuy
(Social Media Manager)

- Using social media marketing tools to create and maintain the company’s brand
- Interacting with customers and other stakeholders via the company’s social media accounts
- Create postings via Canva

November 2020 - May 2022
Sunlife Philippines
(Licensed Financial Advisor)

- Meeting individually with clients to determine their financial objectives, risk tolerance, income, expenses and assets
- Offering strategic advice on products and services, such as investments, insurance coverage and debt management tools
- Maintaining compliance with all rules and regulations in the financial industry
- Identifying and pursuing potential clients to maintain a strong client base

August 2022 - April 2024
Vida Select LLC
(HR Business Partner)

- Developed HR strategies, policies, and procedures.
- Monitored and improved employee engagement and productivity.
- Generated and maintained HR metrics, including attrition and retention rates.
- Created forecasts and analytics for workforce planning.
- Assisted in attendance monitoring and payroll accuracy.
- Enforced compliance with HR-related SOPs and policies.
- Monitored newly hired employees until regularization.

March 2023 - July 2025
Legal Management Group (US Personal Injury Firm)
(Senior HR Business Partner)

- Managed end-to-end HR operations.
- Generated HR and operations reports and analytics.
- Oversaw HRIS systems and the implementation and maintenance of company tools.
- Led initial HR and operations project implementation and ongoing maintenance.
- Enhanced company policies and compliance frameworks.
- Supported workforce planning and talent acquisition.
- Managed performance appraisal systems and policy development.
- Drove workforce planning and talent acquisition initiatives to meet evolving organizational needs.
Drafted HR policies, conducted employee surveys, and automated workflows.
- Produced HR analytics and workforce forecasts to support strategic planning.
- Collaborated with department leaders to align HR strategies with
business objectives.

My Services

Operations Coordinator/Assistant

Supports daily tasks, ensures smooth workflows, manages schedules, and assists in operations.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Human Resources Management

HR pro with 11+ yrs in recruitment, payroll, onboarding, HRIS; skilled in daily HR ops and process improvement.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Rizal,
Philippines
Email :
shirleymhaybalcos@gmail.com


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