Hey I am Shirley

More Info About Me

As a dedicated individual with a strong desire to learn and grow, I am eager to explore new opportunities where I can utilize my skills and expertise. Although I do not have previous experience as a virtual assistant, I am confident in my ability to adapt quickly and efficiently in any role or task given to me.

Throughout my career, I have developed exceptional organizational skills, attention to detail, and the ability to prioritize and manage multiple tasks simultaneously. I am also highly proficient in various computer software and have excellent communication skills, both written and verbal.

While my previous experience may not directly relate to being a virtual assistant, I am confident that my transferable skills and eagerness to learn will contribute to my success in this role. I am always open to new challenges and I am confident that my dedication and hard work will enable me to excel as a virtual assistant.

I am excited about the prospect of utilizing my skills and passion for organization and communication in a virtual assistant role. I am eager to contribute my abilities to support a team or individual in achieving their goals and objectives.

Shirley Mae Omandam
Manila City, Philippines
Freelancer
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My Skills and Competencies

Social Media Management
Graphic Designer
Data Entry
Content Creator

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2019
BSED- MAPEH

Jose Rizal Memorial State University

2021 - 2023
ResultsCx
(Quality Analyst)

The Role of a Quality Analyst in the BPO Industry is essential in ensuring that the services offered meet the established standards of quality and client expectations. Quality Analysts are responsible for evaluating, monitoring, and assessing the quality and improving the high-quality service provided.

We make sure to provide the quality processes and procedures; as well as make recommendation for enhancements to training materials as needed to enhance the overall expectations for the client.

2019 - 2021
Teleperformance Philippines
(Technical Support/Chat Support)

Technical support is primarily responsible for resolving technical issues. These issues are perceived or actual problems in the product or service for which customers are seeking support. Customer service concentrates on the client's experience and it does not always have to be technical.

Chat support responsible for acting as a liaison between our customer and the respective client. Provides assistance via Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Escalate to relevant team internally and/or externally.

After a year being a technical and chat support I've been trained as a Quality Analyst for 3montths.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

Medical VA

Let's work together !

I am available for freelance projects.
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Get In Touch

Address :
Manila City,
Philippines


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