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BS. In Entrepreneurial Management
Polytechnic University of the Phil
Your Productivity Partner in the Digital World
Hi, my name is Shielo, and I’m 34 years old, currently residing in Valenzuela City. I come from a lively family with five wonderful boys who keep me inspired and motivated every day. In my free time, I enjoy movie marathons and find joy in cleaning and arranging furniture—it’s my way of creating a relaxing and inspiring environment.
Professionally, I have over 3 years of experience in the call center industry, which honed my communication skills and ability to handle various tasks efficiently. Additionally, I bring a solid background in sales, having progressed from a sales consultant to a manager, where I gained extensive expertise in team management, customer relations, and achieving sales targets.
Currently, I work as a Trade Sales Assistant, overseeing 20 promoters in the camera industry. This role has further sharpened my organizational and multitasking abilities, as well as my leadership skills.
I’m excited to apply for the Virtual Assistant position, as I believe my experience in customer service, sales, and team management, along with my love for organization and efficiency, makes me an excellent fit for the role. As someone who values collaboration and teamwork, I’m committed to supporting the company’s goals and assisting team members whenever needed. My proactive approach ensures that I can contribute positively to the overall success of the organization. I look forward to contributing my skills to support your team’s success.
Social Media Management
Social Media Advertising, Social Media Lead Generation, Account Integration, and Social Media Design
Graphic Design
Appointment Setter
Social Media Management
Data Entry
Certificates
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My Experience and Education
2023
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2025
Thinkdharma Inc.
(Trade Sales Assistant)
Respond to inquiries from trade customers regarding products, pricing, availability, and order status. Assist the sales team in managing client accounts, processing orders, and preparing quotations. Maintain up-to-date knowledge of the company's product offerings, features, and pricing to assist customers and sales reps effectively. Prepare and maintain sales reports, records of customer interactions, and other relevant documentation. Help build and maintain positive relationships with
existing and new trade clients, ensuring satisfaction and repeat business.
2021
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2023
Sovereign BPO SOlutions
(Call Center agent)
Responsible for negotiating, reviewing, and resolving billing disputes and payment issues between the company and its clients or vendors. This role involves working closely with customers, vendors, and internal departments to ensure that
billing terms are fair, payments are made on time, and any discrepancies are addressed in a timely manner.
Also, As an appointment setter at a toenail clinic, I handle calls, emails, and inquiries to schedule appointments, provide service information, and address client concerns. I maintain an accurate scheduling system, send reminders to minimize no-shows, and ensure a smooth, welcoming experience for all clients.
2021
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2021
Alorica Philippines
(Call Center Agent)
Answer inbound calls, providing clear and accurate information about products or services. Assist customers by troubleshooting problems, answering questions, and resolving complaints or concerns in a professional and timely
manner. Take customer orders, process requests, and follow up to ensure completion. Offer additional products or services based on customer needs, contributing to sales targets when required.
2020
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2021
Concentrix
(Tech Support)
Diagnose and resolve technical issues related to hardware, software, or IT systems for customers or employees. Provide timely and efficient support through various channels (phone, email, chat, or in-person) to resolve issues and answer technical questions. Identify and resolve technical problems, including system errors, network issues, or malfunctioning hardware, ensuring that service interruptions are minimized.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.