2023
Bachelor of Science in Social Work
Ramon Magsaysay Memorial Colleges
More Info About Me
Hello! I’m Shiela, a reliable Shopify Virtual Assistant and Dropshipping Customer Support Specialist. I help online store owners stay organized by managing processing product returns, refund, order processing, tracking, and customer inquiries with clarity and professionalism. I’m detail-oriented, proactive, and committed to giving customers a smooth and positive experience. Let’s work together to keep your store running efficiently and your customers happy.
My Skills and Competencies
Customer Support
Order Processing, Tracking, and Fulfillment
Handling Returns, Refunds, and Replacement
Data Entry
Certificates
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My Experience and Education
2024
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2025
Santos Lisboa (European Fashion Brand)
(Customer Support Specialist)
- Delivered professional customer service for order inquiries, product questions, and post-sales support
- Created and maintained accurate product listings on ecommerce platform
- Handled returns, exchanges, and disputes while maintaining positive customer experience
- Ensured consistency and accuracy of product content and images across the store
2023
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2024
Grace and Rose Londin (UK-Based Fashion Brand)
(Customer Support Specialist)
- Provided responsive and friendly customer support via Shopify - managing orders, returns, disputes, and tracking updates
- Created and maintained accurate, SEO-optimized product listings (titles, descriptions, images)
- Handled PayPal disputes and coordinated customer resolution to maintain loyalty
- Supported content updates and contributed to improving the overall online shopping experience
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Support Specialist
I have experience as a Virtual Assistant handling customer support through email and chat responding to inquiries, resol