2019
Bachelor of Technology in Civil Engineering
Technological University of the Philippines
More Info About Me
I am a dedicated and detail-oriented professional with nearly four years of experience in the BPO industry, where I’ve had the opportunity to handle international accounts in both phone and back-office roles. Over the years, I’ve developed a strong foundation in customer service, problem-solving, and managing complex tasks with precision.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
-
2025
Everise Philippines Ltd.
(Travel Specialist)
Assisting passenger’s complaint
about delayed / cancelled flights, etc.
Processing reimbursement request.
2023
-
2024
Four Sons Logistics
(Sales Analyst)
Combined analytical skills with direct client engagement to achieve and exceed monthly sales quotas. My role involved actively managing client relationships, coordinating with internal teams, and ensuring accurate and timely invoicing. Consistently met or exceeded monthly sales targets by engaging with existing clients and potential leads through outbound calls. Utilized data analysis to identify high-potential prospects and
opportunities for upselling. Developed and maintained strong relationships with clients,
addressing their needs and concerns promptly. Created accurate and detailed invoices for
clients, ensuring all billing information reflected agreed-upon terms and conditions.
2022
-
2023
Sagility
(Customer Service Representative)
Assisting medical professionals with patient benefits and coverage inquiries, as well as resolving claim disputes. My role involved a strong understanding of healthcare plans and the ability to navigate complex claim issues efficiently. Provided detailed information to doctors, nurses, and medical assistants regarding patient benefits, coverage details, and plan specifics. Managed and resolved disputes related to patient claims by investigating issues, clarifying coverage details, and collaborating with internal teams and insurance
providers. Maintained a high level of accuracy and professionalism in handling sensitive
information. Adhered to all relevant healthcare regulations, including HIPAA, to maintain
patient confidentiality and data security.
2020
-
2022
Global Container and Chassis
(Back Office Support)
Provided crucial operational support to ensure seamless customer experiences and effective coordination between internal teams and external vendors. I managed client concerns, processed compensations, and maintained high product quality standards. Assisted clients with inquiries and issues related to purchased products, providing solutions such as compensation and special discounts. Maintained a high level of customer satisfaction by addressing concerns promptly and effectively. Collaborated with
vendors to ensure product quality and resolve any issues related to defective or
substandard items. Prepared and managed client invoices, ensuring accuracy and
timeliness in billing processes. Released necessary information to clients, keeping them
informed about their purchases and related transactions.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.