2005
Bachelor of Science in Business Administration
Camarines Norte State College
Cumlaude
More Info About Me
A strong work headed person with limited supervision, friendly, mature, responsible, fast learner, flexible, able to work under pressure effectively and with utmost patience. Understanding, extremely dedicated to work, very much customer oriented and extensive in the field of endeavor.
- Has 7½ yrs of experience in furniture retail industry.
- Has 4 ½ yrs of experience in F&B industry.
- Has experience and knowledge in E-Commerce business using CMS/Magento 2 platform.
- Computer and email Literate, (Excel, word, PowerPoint, outlook, google drive, Microsoft office)
My Skills and Competencies
Content Creator
Social Media Management
Data Entry
Certificates
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My Experience and Education
2016
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2018
Indigo Living LLC, DUBAI UAE
(Assistant Store Manager & E- Com – in - charge)
• Assist and support the Retail Manager in organizing, planning, and implementing strategies.
• Coordinate retail operations and make sure the shop floor runs smoothly and in perfect VM standard.
• Meet the store’s monthly targets and handle budgets.
• Do and support the team to come up with the furniture layout to present to clients in the absence of in-house Interior designer.
• Interact with internal and external Designers for their projects.
• Do and implement seasonal layout for the store in line with VM standard.
• Keep records of customer complaints, and comments, as well as actions taken and make sure complaints are being solved promptly & accordingly.
• Do monthly competitors check and report to the Retail Manager.
• Oversee system transactions and control the voiding system, opening & cash out procedure, system reconciliation, and daily banking procedure.
• Put together the rotas and ensure schedules are met and followed by the staff.
• Ensure that the store SOPs are followed by the staff.
• Send weekly sales report to the Retail Manager.
• Overall in charge of the web store for the online orders and for the items to be published in the website.
• Manage live chat and monitor accordingly.
• Prepare products list and prices for magazine advert and coordinate to Marketing Department.
2013
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2016
Indigo Living LLC
(Store Supervisor)
• Supervise the staff with their work and make sure they are doing the right thing and closely work with Line Manager to achieve sales goals.
• Deliver a high standard of customer service on the sales floor.
• Perform merchandise control function and maintain required stock level.
• Liaise with other department via e-mail/fax/telephone/documents.
• Act as Store-In-Charge in the absence of the Assistant and Store Manager.
• Conducts periodic physical stock take of store inventory.
• Assist the customer with their demands, suggestions, and complaints.
• Coordinates operations with other departments through e-mail, fax and calls.
• Send daily and weekly sales report to line Manager.
2011
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2013
Indigo Living LLC
(Sales Coordinator)
• Always deliver a high standard of customer service on the sales floor.
• Handle cashiering duties, invoices, and delivery arrangements.
• Ensure a high level of store presentation in line with visual merchandising guidelines.
• Perform product presentation and sales promotion and do suggestive selling to boost the sales.
• Deal with customer enquiries and handle complaints in a polite and professional manner always and escalate any serious issue to Manager.
• Maintain an advanced product knowledge including their rates and specifications.
• Monitor after sales service by calling back the customer.
• Perform housekeeping duties.
• Do filing of store records and follow the company’s SOP.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.