Undergraduate
AB Mass Communication
New Era University
More Info About Me
I'm Shiela but you can call me Ella,39 years old.
• I'm energetic and a great communicator. My three years of experience in the Fast Food Industry and working in the retail industry for two years has taught me a great deal about dealing with customers. I have developed strong problem-solving skills, honed my ability to manage conflict and deal with demanding individuals, and polished my communication skills. I am keen to utilize my passion for excellent customer service in providing the best possible experience for your customers. It also helped me to build confidence and taught me the importance of customer loyalty.
• I am punctual, dependable and can be counted upon to finish what I start.
• I understand the customer's needs.
• I consider myself hardworking / reliable / helpful / outgoing / organized / honest / cooperative
My Skills and Competencies
Amazon VA
Customer Service
Certificates
My Experience and Education
2020
-
2021
Inspiro Relia Inc.
(Customer Service Representative)
Respond to incoming calls from the customers to take their orders, answer questions and inquiries, resolve problems, provide information and handle complaints regarding the organization's products or services.
2011
-
2012
PUREGOLD PRICE CLUB INC.
(Customer Service Representative/Cashier)
As Customer Service Representative we manage and provide superior customer service on every call, tactfully listen to and resolve customer complaints, inquiries, handling return/exchange of items, handling store promos. As cashier scanning products, receiving payments, counting the money from the cash drawer, comparing receipts with revenues and solving customer inquiries.
2002
-
2005
MC Donalds
(Service Crew)
(Cashier) Maintain a fast speed of service, especially during rush times.Take
orders from customers and input their selections into the restaurant’s computer
systems.Assemble orders on trays or in bags depending on the type of order.Process large
orders for events.
(Kitchen Crew) Prepares meals during breakfast, lunch, and dinner rush hours.Follows recipes
with great attention to detail.Always applies food safety principles.Communicates with cashiers,
and crew members.
My Services
Amazon Virtual Assistant
I will likely be tasked with product, supplier, discount, and competitor research.
Customer Service Representative
Answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.