2016
Bachelor of Science in Tourism Management
Bataan Peninsula State University
More Info About Me
My passion in serving people helps me to be effective in my work. With this, I can easily understand the needs of the business and adjust immediately to them. This includes also my attitude to good collaboration and coordination with the team. I pride myself on providing the highest quality of work. I can wear many hats and jack-of-all-trades!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Amazon Virtual Assistant
Certificates
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My Experience and Education
2021
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2021
Gold Image Printing
(Customer Service Relation)
• Answers phone, email and real time chat inquiries and follow ups
• Creates and sends invoice
• Monitors workload of on-site printers and designers
• Provides admin support to the team
2018
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2021
Dnata Travel Inc.
(Travel Consultant)
• Handles hotel contracts from GCC
• Checks encoded rates and T&C of hotels before approving it live to Dnata's booking site
• Handles and responds to inquiries via chat and email from different areas of the organization.
• Ensures to follow protocol as an information liaison to all pertinent updates
• Checks and handles emails for updates regarding COVID-19 Travel restrictions globally.
• Research on updates on the new policies regarding COVID- 19
• Disseminates information to different departments to different departments within the organization and to all partners all over the world.
2016
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2018
Crown Royale Hotel and Resort Corp.
(Reservations Officer)
• Responsible for processing room reservations via email, phone calls and through the hotel’s website.
• Handles customer's inquiries via email, phone calls, and company website chats
• Assists guests with their hotel reservation inquiries and requests in a timely manner.
• Ensures that guests' information is handled with strict confidentiality
• Stays professional in handling guest's complaints and concerns
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products & services by developing copy for websites, social media, marketing materials.
Executive Assistant
I can provide administrative support specially in answering phone, email, and chat inquiries.