2009
Bachelor of Science in Nursing
Southeast Asian College Inc.
More Info About Me
A proficient and self-motivated employee with 7 years of experience in various types of customer service. I am a goal-oriented individual with strong organizational and time management skills. I have experience working in a team and as an individual while doing projects. I believe and follow the culture of “Work hard, Play hard” when it comes to my job, and traveling is one of my leisure. I can quickly learn new tasks and deliver quality results.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2017
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2022
AMMEX ISUPPORT INTERNATIONAL CORPORATION
(New Business CSR)
• Compile, sort, and organizes data to be entered into the databases or electronic files.
• Verifies and updates customer data for accuracy and sorts according to source documentation.
• Enter data and complete missing information through the appropriate department's search and coordination.
• Inputs text and data from documents into spreadsheets, databases, or electronic files.
• Crosschecking and verifying data entered in the databases for accuracy.
• Prepares the backup of all the data and information.
• Maintaining and updating workflow record regarding work completed and work pending.
• Maintaining confidentiality of sensitive data.
• Assist with other projects/tasks as assigned.
2017
-
2017
ONE CONTACT CENTER
(Email and Chat Support)
• Responding to customer emails and live chat inquiries
• Resolves customer complaints and issues
• Escalates issues to supervisors and managers
• Leveraging the internal knowledgebase to respond promptly to inquiries
• Understanding basic live chat and service technology for fielding customer requests
2015
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2017
24/7 CUSTOMER PHILIPPINES INC.
(Customer Support Representative/Fraud Order Analyst)
• Address customer inquiries related to account specific products and services
• Process order placement and tracking, refunds and replacement, and other shopping account management through email.
• Handles customer issues and complaints regarding product following SOP.
• Assist Junior Customer Support Representative during their nesting period.
• Perform verifications on new and existing accounts
• Identifies and detects suspicious orders by interpreting large, complex, sensitive data using an array of cutting edge systems and methodologies (Accertify, CSC, Google maps).
• Finding existing fraud trends by analyzing accounts and transaction patterns.
• Handles confidential information in accordance with privacy policies.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.