2003
BS Computer Science
Biliran State University
More Info About Me
I’m a dedicated and detail oriented aspiring Virtual Assistant with a strong background in customer service, having spent over 5 years in the BPO industry and one year as a medical secretary. I completed General Virtual Assistant training in 2024 and Executive Assistant training in June 2025, equipping me with skills in admin support, calendar and email management, data entry, research, and client communication. I’m a fast learner, a problem solver, and someone who takes pride in delivering quality work with efficiency and professionalism. I’m passionate about helping business owners stay organized and focused on what matters most.
My Skills and Competencies
Project Management
Travel Management
Calendar Management
Inbox Management
Customer Service
Certificates
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My Experience and Education
2019
-
2024
Concentrix Philippines
(Advisor II)
1. Support team, optimizes support processes, and ensures high-quality customer service and satisfaction.
2.Approve, verify, and process applications to ensure accuracy, compliance, and timely completion
2018
-
2018
Alorica
(CSR)
Handling customer orders and addressing their concerns promptly and effectively.
2011
-
2016
The Landmark Makati
(Sales Consultant)
1. Oversees branch operations, and ensures customer satisfaction and efficient service delivery.
2. Boost product demand and drive sales through targeted marketing strategies and special offers.
3.Manage inventory levels and prepare detailed monthly reports to track stock and analyze performance metrics.
2010
-
2010
True health Multispecialty Clinic
(Secretary)
1. Manage clients' files to ensure accurate, organized, and secure record-keeping.
2. Send reminders for follow-up check-ups to ensure timely and consistent patient care.
3. Assist clients and Doctor's during check up.
My Services
Calendar Management
Streamline line scheduling, automate reminders, and optimize time management for enhanced productivity.
Travel Management
Streamline planning, booking, and support to deliver efficient, stress-free travel experiences.
Inbox Management
Organized, prioritize, declutter inbox, enhancing productivity and ensuring important emails are seen.
Project Management
Ensure projects are delivered on time, within budget, and to the highest quality."
SOP Creation
Design clear, structured procedures to enhance consistency, efficiency, and compliance.
Customer Service
Assisting customers with inquiries, solving issues, and ensuring a positive experience with products or services.