I am often regarded as a highly organized individual who approaches tasks with dedication and a strong work ethic. Known for my ability to quickly grasp new concepts, I am a proficient and diligent learner.

1997 - 2001

High School

Calubian National Vocational School

2002 - 2003

BS Computer Science

Biliran State University

General Virtual Assistant Training, ProVA 2024

Executive Assistant Training, ProVA 2025

14th October, 2019 - 09th October, 2024

Concentrix Philippines, (Customer Service Advisor II )

*Delivered high quality customer service by supporting inquiries, verifying applications, and ensuring timely and accurate processing.
*Played a key role in optimizing support processes and maintaining customer satisfaction.
*Recognized for meeting performance metrics and upholding service standards.

07th February, 2018- 18th February, 2018

Alorica, (Customer Service Advisor)

*Handled customer orders and resolved concerns efficiently and courteously.
*Maintained customer satisfaction in a fast paced environment.

12th May, 2011- 24th June, 2016

The Landmark Makati, (Sales Consultant)

*Managed branch operations and ensured efficient and friendly customer service.
*Boosted product demand through targeted promotions and marketing strategies.
*Maintained inventory and created monthly performance reports.

10th January, 2010- 10th December, 2010

True health Multispecialty Clinic, (Secretary)

*Organized client files, scheduled appointments, and ensured accurate record-keeping.
*Sent patient reminders for follow ups and supported doctors during check-ups.

Inbox Management

Travel management

Calendar Management

Project Management

Customer Service