2008
Advanced Diploma in Computer Studies major in Programming
Informatics Computer Institute
More Info About Me
A result-driven, customer-oriented and highly motivated professional with experience in providing user-friendly assistance to individuals having technical issues and requests. Has the ability to maintain level of knowledge to assist end users with outstanding technical issues to ensure resolution. Possesses well-developed interpersonal skills and has the ability to motivate and direct others in a supportive and cooperative team environment. Offers versatility and knowledge in various applications and devices such as desktops, laptops, smart phones and printers. Tech-savvy and poised to excel in any line of business that offers customer service and/or technical support.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2024
Freelancer
(Helpdesk Engineer – Tier 2)
Assists end users with their technical issues and requests via phone, email and remote session. Handles escalation and triage issues and requests with service providers and support teams. Handles account provisioning on various applications.
2016
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2020
Okada Manila
(IT Supervisor)
Assists SM Manger in overseeing day-to-day operations ensuring there is enough support coverage for issues and requests raised by Gaming, Back of House and Executive Level team members. Manages team schedule for 24x7 support coverage and reports to IT Senior Management on trending issues and requests received by Service Desk. Conducts performance reviews and coaching for Service Desk’s improvement and motivation.
2014
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2016
Genpact Services LLC
(Process Associate)
First point of contact providing technical assistance to end users via phone, email and chat. Handled high priority incidents requiring escalation and provided assistance to VIP users. Contributed with creation of Knowledge Articles and helped new team members with inquiries regarding processes.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.