2019
Bachelor of Secondary Education Major in Biological Science
Cagayan State University
More Info About Me
Technical Service Representative with 2 years providing workable and effective solutions to customers via voice chat and in person. Successful at converting upset ticket filers into satisfied clients. Interested in reading manga and watching dramas to improve my English and for my enjoyment. I also love to surf the internet, most especially social media, to be updated on the latest trends. I spent my time to watch YouTube videos to gain more knowledge about freelancing and virtual assistant.
My Skills and Competencies
Social Media Manager
Amazon Virtual Assistant
Data Entry
Technical Service Representative
Certificates
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My Experience and Education
2020
-
2022
Teleperformance Philippines
(TECHNICAL SERVICE REPRESENTATIVE)
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
• Documented transactions and support interactions in system for future reference and addition to knowledge base.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
2019
-
2020
Teleperformance Philippines
(CUSTOMER SERVICE REPRESENTATIVE)
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Responded to customer requests for products, services and company information.
• Provided information regarding charge accounts and loyalty programs.
• Cultivated customer loyalty, promoted repeat business and improved sales.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Amazon Virtual Assistant
Amazon virtual assistant is someone who works remotely to ensure that your Amazon Seller account is in great shape.
Technical Service Representative
Provides answers to questions from customers regarding use and trouble-shooting of equipment.