Bachelor of Arts in Philosophy
Polytechnic University of the Philippines
Hello there !
My name is Sheryl, I'm a coffee lover and a fan of working hard and playing harder.
I love doing the following:
- Taking pictures and videos
- Watching movies, short films and youtube videos
- Spending time in Social Media - (browsing, editing, posting)
- Chatting with different people
- Playing online and video games
- Cooking
- Driving
- Connecting with nature
I have one crazy dog and one lazy cat. These 2 always make sure I’ll be busy for the day picking up after them. But they are both amazing pets.
My Core Values are Respect, Integrity and Positive Attitude.
Polytechnic University of the Philippines
-Handles new hire training – Tools Usage, Fraud, Customer Service and Quality Program for Operations.
-Prepares presentation for all Quality, CSAT and Customer Service Trainings
-Conduct Quality Improvement Training – Process Related
-Conduct Quality Audit and Coaching for L1 and L2 analyst
-Prepares and report weekly, monthly and quarterly Global CSAT Review And Quality Audit results
-POC in Analyst, SMEs and QA’s hiring
-Responsible for supervising, managing and motivating the team members daily.
-Responsible for coaching associates to make sure that they meet their goals
Handles different International Account
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Help customers with questions and complaints. Provide information about the product and services