1999
Bachelor of Arts in Philosophy
Polytechnic University of the Philippines
More Info About Me
Hello there !
My name is Sheryl, I'm a coffee lover and a fan of working hard and playing harder.
I love doing the following:
- Taking pictures and videos
- Watching movies, short films and youtube videos
- Spending time in Social Media - (browsing, editing, posting)
- Chatting with different people
- Playing online and video games
- Cooking
- Driving
- Connecting with nature
I have one crazy dog and one lazy cat. These 2 always make sure I’ll be busy for the day picking up after them. But they are both amazing pets.
My Core Values are Respect, Integrity and Positive Attitude.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2022
IBM Philippines
(Customer Service Quality Specialist)
-Handles new hire training – Tools Usage, Fraud, Customer Service and Quality Program for Operations.
-Prepares presentation for all Quality, CSAT and Customer Service Trainings
-Conduct Quality Improvement Training – Process Related
-Conduct Quality Audit and Coaching for L1 and L2 analyst
-Prepares and report weekly, monthly and quarterly Global CSAT Review And Quality Audit results
-POC in Analyst, SMEs and QA’s hiring
2018
-
2019
ARB Call Facilities
(Production Supervisor)
-Responsible for supervising, managing and motivating the team members daily.
-Responsible for coaching associates to make sure that they meet their goals
2008
-
2018
Sitel Philippines
(Coach/Team Manager)
Handles different International Account
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Customer Service
Help customers with questions and complaints. Provide information about the product and services