2013
AB Mass Communication
San Sebastian College
More Info About Me
I am results oriented, a trust-worthy person and an experienced customer service representative that handled back-office tasks such as order correction, sending and answering emails, handling inbound calls and supporting colleagues regarding order inquiries.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2016
-
2022
Telus International Philippines
(Customer Service II)
⦁ Handling inbound calls for appointment re-schedule requests.
⦁ Managing back office tasks for administrative tasks such us ensuring technician job readiness, generating end of day report and assigning tasks.
⦁ Sending and answering emails for order inquiries and corrections.
⦁ Customer Service Back Office Representative II
2013
-
2014
Convergys Philippines
(Customer Service Advocate)
⦁ Handled Inbound calls for Macy's online shopping account.
⦁ Managed Inbound calls for Cigna Medical account.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.