2009
Bachelor of Science in Nursing
Sacred Heart College
More Info About Me
Dedicated, self motivated and driven young professional with 10 years of experience in Customer & Technical Support, Sales, and Collections in the contact center setting for US and UK clients. I have held various leadership roles where I lead team members on on-time job completion and meeting goals. I am results driven with high regards on process, company objectives, goals & policies and the values of integrity, resourcefulness, hardwork and is a team player. My goal is to always exceed client expectations and be a productive partner to my client’s success.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2021
RMS Collect Phils, an iQor Company | T-mobile US
(Account Specialist – Customer Service and Sales)
• Evaluated customer information to explore issues, develop potential solutions and maintain high quality service
• Educated customers how to use company systems, complete forms, and obtain desired services
• Explain services, cross sell products based on customer’s needs in a timely manner
2016
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2019
RMS Collect Phils, an iQor Company | AT & T
(Supervisor – Customer Service and Sales)
• Applied strong leadership talents and problem solving skills to maintain team efficiency and organize workflows to meet any daily demand
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs
• Monitored employee performance and provided coaching and constructive guidance to address areas of concerns
2013
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2016
Convergys Philippines | Orange UK, an EE Company
(Customer, Technical and Bulling Support Specialist)
• Handled both inbound and outbound calls to assist customers with their daily concerns and answer questions about their service
• Conferred with customers about products or services to resolve problems and drive sales
• Delivered satisfactory customer experience with focus on key performance indicators like net promoter score, customer satisfaction, sales
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.