2016
Bachelor of Science in Computer Science Major in Software Development
Bataan Peninsula State University
My Skills and Competencies
Social Media Management
Graphics Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2022
Concentrix
(Advisor 1)
Helping customers with live support by phone. As a specialist, our job is to assist customer’s in a timely manner, checking status of their orders, fixing payment issues, and basic troubleshooting on their devices.
2017
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2021
VXI Global Solutions, LLC
(Account/Sales Specialist)
Understand customer needs and recommend appropriate products, rate plans and helping them about inquiry on their bills. Develop innovative ways to sell telco products and services to customers. Handle customer requests for payments, activations, upgrades and other services.
2016
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2017
Sutherland Global Services – Clark
(Account Specialist)
Communicating with customers through phone or chat. Listening to customers’ concerns and handling complaints and returns/refunds with quality customer service experience.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products & services by developing copy for websites, social media, marketing materials.