eVirtual Assistant
(Virtual Assistant/Cold Caller)
• Answer emails and phone calls from customers.
• Make travel arrangements.
• Schedule appointments.
• Make cold calls to generate leads from a provided spreadsheet.
• Create content to post on the company’s social media channels.
• Conduct online research to find address and contact details for a given list of companies.
• Prepare presentations according to instructions given.
Alorica Teleservices Inc.
(Customer Service Representative)
• Manage large amounts of inbound and outbound calls in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
PKSS Enterprises Inc.
(Executive Assistant)
• Act as the point of contact among executives, employees, clients and other external partners
• Manage information flow in a timely and accurate manner
• Manage executives’ calendars and set up meetings
• Make travel and accommodation arrangements
• Rack daily expenses and prepare weekly, monthly or quarterly reports
• Oversee the performance of other clerical staff
• Act as an office manager by keeping up with office supply inventory
• Format information for internal and external communication – memos, emails, presentations, reports
• Take minutes during meetings
• Screen and direct phone calls and distribute correspondence
• Organize and maintain the office filing system