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Bachelor of Science in Business Administration major in Financial Management
AMA Dumaguete
More Info About Me
I was a customer service representative and worked in multiple BPO companies in the Philippines for 3 years before I switched to the freelancing industry.
I am exceptional in using Social media platforms like Facebook, Instagram, Twitter, TikTok, LinkedIn and etc. and am efficient in using its features.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2022
Vail Resorts
(Customer Service Representative)
The company values every customer and always makes sure to give them affordable and best products and services.
I was Helping customers with their hotel and booking reservations, purchasing tickets and passes over the phone. Assists them where they can buy or rent Mountain skiing or Snowboarding types of equipment.
Expert in products and services and responding promptly to customer inquiries.
2018
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2020
FabFitFun Inc.
(Customer Service Representative( Chat, Phone/ Email Support))
I was working at Los Angeles, California-based private eCommerce, and media company that sells a quarterly subscription box, and produces related video and newsletter content. Its focus is on beauty and lifestyle products.
Many tasks were assigned to us as customer support experts but the main goal is to make our customers happy and satisfied.
I was helping customers take orders online, set up their subscription accounts, and process upgrades and downgrades, refund, and replacement requests.
Detail-orientated and confident to answer customers' inquiries and complaints.
Tech-savvy and frequently provided necessary technical assistance; log-in assistance, troubleshooting, and expert in website navigation.