BS HOTEL AND RESTAURANT MANAGEMENT
LYCEUM OF THE PHILIPPINES UNIVERSITY
I am a friendly and hardworking professional with over a decade of experience in customer service, including roles as a sales consultant and cabin crew. My career has allowed me to develop exceptional interpersonal and organizational skills, as well as the ability to thrive under pressure and adapt quickly to new challenges. I am a fast learner with a strong sense of initiative and a deep passion for growth and self-improvement.
I pride myself on being goal-oriented and adaptable, with a positive attitude that helps me excel in both individual and team settings. My willingness to learn ensures that I continually refine my skills to meet evolving business needs. Whether it’s managing customer relationships, handling complex tasks, or exceeding expectations, I approach every opportunity with dedication and a desire to make a meaningful impact.
Currently, I am focused on transitioning into a remote administrative role, where I can utilize my experience and skills to contribute to a team while balancing my personal and professional goals. I am drawn to remote work for its potential to provide flexibility, financial freedom, and the opportunity to work with diverse individuals and organizations globally.
I am confident that my drive, adaptability, and passion for excellence will allow me to thrive in any environment and make a valuable contribution to the success of the teams I work with.
LYCEUM OF THE PHILIPPINES UNIVERSITY
-Enforcing safety measures
-Handles challenging customer situations with professionalism and empathy
-Provide a positive experience by delivering exceptional customer service by taking accurate orders, ensuring timely food and beverage delivery and addressing customers need promptly
-Promote company product/services
-Trains all members of the sales team, report weekly sales figures and contributes ideas to the marketing strategy
-Compiles weekly tracker and distribute reports to all relevant personnel, including updates and actionable insights
-Keeps track of employee work schedules, which include assignments, job rotation, training, vacations and paid time off
-In charge of leading, motivating and developing the sales team in order to achieve all commercial and non-financial objectives
-Responsible for daily operations
-Provide exceptional customer service by answering queries, product information, etc.
-Handle and resolve customer complaints
-Meticulously handled POS system transactions including credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow
-Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction
-Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories
-Provides clerical and administrative assistance
-Implementation of House Rules and Regulation/Code of Conduct for tenant employees, ensuring the above are properly observed
-Preparation of memorandum to be circulated to tenants
-Prepares Accounts Updates Monitoring Report for TRO
-Prepares Rent over Sales monthly report for Mall Manager
-Monitoring of Ingress/Egress of Tenants
Filing and documentation
-Responsible for checking company policies and regulation compliances
-Bank Reconciliation of Cash and Credit Card
-Reviews transactions, documents, records, and reports for accuracy and effectiveness of the audit being conducted
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.