2016
Bachelor of Science in Business Administration
Eduardo L. Joson Memorial College
My Skills and Competencies
Data Entry
Customer Service
Online Bookkeeping
Web Research
Certificates
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My Experience and Education
2020
-
2023
Concentrix
(Customer Service Representative)
Responding to customer inquiries via phone, email, or chat.
Professionally resolving customer complaints.
Keeping records of customer interactions and transactions.
Following up with customers to ensure their satisfaction.
2018
-
2019
Sutherland
(Customer Service Representative)
Responding to customer inquiries via phone.
Resolving customer complaints and issues by providing appropriate solutions and alternatives.
Handling billing and payment inquiries.
Building sustainable relationships with customers through open communication and understanding their needs.
2017
-
2018
Ace Hardware Phils Inc.
(Cashier)
Greeting customers as they enter the store and assisting them as needed.
Scanning items, processing payments, and ensuring accurate transactions at the checkout counter.
Handling cash, credit/debit cards, or other forms of payment securely and efficiently.
Issuing receipts, refunds, credits, or changes to customers as required.
Maintaining a clean and orderly checkout area by organizing products and avoiding clutter.
My Services
Customer Service
Assist customers with inquiries, provide product information, handle complaints or issues, and ensure customer satisfact
E-Commerce
Responsible for providing administrative and operational support to e-commerce businesses. This may include managing pro
Data Entry
Involves accurately inputting and updating information into a computer system or database.