Hey I am Shela

More Info About Me

Hi, I'm Shela, a 26-year-old professional from Isabela, Philippines. I hold a Bachelor's degree in Computer Science from Isabela State University, and I'm also a Licensed Professional Teacher specialized in Mathematics since October 2022. My passion for education and technology drives me to excel in whatever I do.

I have a strong work ethic, characterized by my eagerness to learn, focus, and commitment to surpassing client expectations. With experience in various roles, I bring discipline, cheerfulness, trustworthiness, problem-solving, communication, attention to detail, accountability, multitasking, and organizational skills to the table.

I'm adaptable and eager to align myself with your company's goals for development and progress. I value feedback, constantly seeking ways to improve and act professionally to uphold your company's reputation.

I am ready to prove my dedication and capabilities, offering myself as an invaluable asset and a trusted partner committed to excellence. Choose me, and you gain not just a Virtual Assistant, but a dedicated partner in Success!

Shela Fernandez Santiago
Cauayan City, Philippines
shelasantiago3@gmail.com
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Virtual Assistant
Data Entry
Online Bookkeeping
Customer Service
Content Creator
Social Media Management

Certificates

PRO VA Certificate

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2019
PROFESSIONAL EDUCATION - Major in MATHEMATICS

ISABELA COLLEGES

Professional Education at Isabela Colleges: Comprehensive education in essential teaching methodologies and educational principles to equip future educators with foundational skills for the teaching profession.

2018
BACHELOR OF SCIENCE IN COMPUTER SCIENCE

ISABELA STATE UNIVERSITY

A Bachelor of Science in Computer Science is a degree program focused on the theoretical foundations and practical applications of computing, software development, and problem-solving in the digital realm.

2021 - 2024
Concentrix Philippines - Sam’s Club - (Full time)
(Advisor II Customer Service - Escalations)

CUSTOMER SERVICE: Handle escalated customer problems via calls and emails.
SALES: Suggesting and selling tires and batteries thru inbound calls.
SETTING APPOINTMENT: Setting an appointment for tire installation
COMPANY METRICS: Consistently achieved top customer satisfaction scores.
COLLABORATION: Work with other departments to address concerns.
PROCESS IMPROVEMENT: Suggest procedures to enhance customer service.
DATA ENTRY / DOCUMENTATION: Record all discussions for reference.
INVESTIGATING PROBLEMS: Find solutions to complex issues.
RESOLVING ISSUES: Handle escalated customer problems via calls and emails.
SUPPORTING STAFF: Guide frontline workers in difficult situations.
REPUTATION MANAGEMENT: Ensure solutions positively impact the company's image.

2018 - 2021
Shopping Center Management Corporation - (Full Time)
(Parking Revenue Coordinator)

DATA ENTRY: Maintain accurate records.
CUSTOMER SERVICE: Providing friendly assistance.
PARKING OPERATIONS: Handle fees and assist customers.
CASH HANDLING: Matching collected cash with recorded transactions.
PROFESSIONALISM: Adhere to policies consistently.

2016 - 2018
Staff Search Asia - (Part Time)
(Jollibee Frontline Sales Associate)

DATA ENTRY: Entering orders accurately.
UPSELLING: Suggesting additional items to increase sales.
ORDER PROCESSING: Handling orders efficiently.
CASH HANDLING: Managing payments accurately.
CUSTOMER SERVICE: Providing friendly assistance.
TEAMWORK: Working collaboratively.
POLICY ADHERANCE: Following company rules.

My Services

Social Media Management

Analyze engagement, identify trends, and strategize digital campaigns for community building.

Data Entry / Web Researcher

Gather information, input accurately, research efficiently, and organize findings.

Customer Service

Assist customers in resolving concerns while ensuring exceptional satisfaction. We do extra mile to make them happy!

Content Creator

Promote companies' products and services by developing copy for websites, social media, and marketing materials.


Works

Social Media Management

Customer Service

Data Entry

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Cauayan City,
Philippines
Email :
shelasantiago3@gmail.com


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