2021
Bachelor of Science in Information Technology
St. Vincent College of Cabuyao
More Info About Me
I'm a Virtual Assistant with 2 years in BPO Customer Service and another year as a Virtual Admin for a Cleaning Company. Skilled in sales, customer service, and admin tasks, I thrive in fast-paced environments. I excel in meeting sales targets, maintaining high customer satisfaction, and building strong relationships. With analytical precision, I efficiently manage schedules, appointments, and inquiries. My adaptability and communication skills make me an asset to any team. I'm passionate about making a positive impact and eager to contribute to a company's success.
My Skills and Competencies
Cold Calling
Appointment Setter
Sales Support
Email Support
Lead Generation
Customer Service
Data Entry
MS Application
Certificates
My Experience and Education
2021
-
2021
Teleios Contact Center
(Customer Service Associate / Sales Agent)
- Building and maintaining relationships with customers to promote and sell products or services
- Engaging in active listening to understand customer needs and provide solutions
- Communicating the features and benefits of products or services to potential customers
- Addressing any concerns or questions potential customers may have
- Collaborating with other departments to ensure customer satisfaction and timely delivery of products or services
- Updating customer information and sales leads in the company's database
- Meeting sales targets and goal
2022
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2023
Teleperformance
(Customer Service Representative / Back Office Email Support)
- Responding to customer inquiries or concerns via email or other written communication channels
- Understanding customer needs and providing appropriate solutions or responses
- Handling multiple customer inquiries and ensuring timely and accurate responses
- Escalating complex or unresolved issues to appropriate departments or managers
- Maintaining accurate records of customer interactions and transactions
- Collaborating with other departments to ensure customer satisfaction
- Participating in training and development programs to improve skills and knowledge
2023
-
2023
The Proclean Team
(Customer Service Sales Virtual Assistant)
-Maintain positive customer feedback and 5 star reviews
-Maintain accurate and up-to-date sales records in our CRM system.
-Assist with administrative tasks as needed, including data entry and file management.
-Follow up with existing clients and provide exceptional customer service
-Prepare and send out sales proposals and
contracts
-Collaborate with the sales team to achieve
overall sales objectives
-Coordinate and schedule sales meetings and
appointments
-Creating estimates using data from previous customers
-Compose email, text, or make a phone call reaching out if the customer wants to repeat service this year
-Enter Confirmed Appointments into Jobber
-Upsell services Schedule New and Returning Customers
-Communicate with other team members via Slack
-Provide reminders/Confirm calls and appointments
-Manage Inbound Calls Provide Notice of Schedule Changes to Others
-Create and Send Estimates/Quotes to Prospects
-Get Reviews and Referrals
-Manage Outbound Calls
My Services
Email Support
Provide assistance to company customers via email. Develop customer relationships, solve customer issues, promote produc
Customer Service
Respond to customer complaints, provide solutions, and follow up to resolve issues thru calls.
Sales Support
Provides assistance and support to the sales team by responding to client inquiries processing orders, and sustain sales
Data Entry
Compiling, verify accuracy and sorting information of data for computer entry, reviewing for errors and checking output.
Lead Generation
Responsible for generating leads through social media and emails.