2011
Bachelor of Science in Office Administration
University of Caloocan City
More Info About Me
My journey is about more than just landing a job; it's about embracing a rewarding profession that allows me to continue developing and growing in the virtual world while also helping others succeed. My excitement is only the beginning of my eagerness as a future virtual assistant.
Hello, I'm Sheila a seasoned professional with over 12 years of diverse industry experience. Throughout my career, I've had the privilege of working across various sectors, honing my skills and gaining a comprehensive understanding of the intricacies that drive success in different industries. From Corporate Industry to BPO Industry B, I've navigated through challenges, contributing to the growth and efficiency of each organization I've been a part of. Because of my extensive and diverse history, I have a unique perspective that helps me adapt quickly, tackle challenging issues, and provide a meaningful, well-rounded perspective to any team or project. I'm excited to use my wealth of experience to add significant value to your company.
Let's connect to explore how I can bring value to you. I look forward to the possibility of contributing to your business success and am available at your earliest convenience for an interview.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2023
Zilch - Fintech-London United Kingdom (TaskUs Fort Excellence)
(Customer Success Advisor)
• Maintain a courteous and professional manner while responding quickly to consumer inquiries via chat and email and respond to inquiries regarding accounts, financial services, and products.
• Stay updated on the company's financial products, services, and industry regulations, assist customers with account management, transactions, and troubleshooting technical issues.
• Assuring an exceptional level of customer satisfaction, identify and fix problems for customers, when required, escalate complicated issues to departments that are more qualified or at a higher level.
• Following the laws governing the financial sector and data security guidelines. Assure the privacy policies are followed and that consumer information is handled discreetly.
• Accurately and completely record customer contacts and issue remedies, for reporting needs, track inquiries and update customer records using internal systems.
• To meet client needs and raise the standard of service across the board, work with cross-functional teams that include technical support and product development.
2022
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2023
T-Mobile U.S. Telecommunications
(Customer Service Representative)
• Handling incoming calls and customer care requests, creating leads for sales that turn into new clients, and determining and evaluating client needs to ensure satisfaction and clarifies the customer's complaint, ascertains the root of the issue, chooses and explains the best remedy, expedites correction or modification, and follows up to guarantee resolution in order to resolve product or service issues.
• Provide details on the plans, promotions, services, and goods offered by T-Mobile and offer technical help, account modifications, and billing queries to your consumers.
• Determine the problems with customers and find effective, efficient solutions. Raise complicated issues to a higher level of support or relevant departments so they can be resolved to ensure client happiness, make sure to promptly follow up on their concerns.
• Continually learn about T-Mobile's offerings in order to give customers correct information, answer queries and provide troubleshooting for clients regarding their devices.
• Work together with other teams and departments to find solutions for client problems to support ongoing development, exchange ideas and criticism.
2022
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2022
Expedia Group U.S. Travel Technology Company (WNS Global Services Philippine, Inc.)
(Customer Service Representative)
• Respond to new reservations that come in by phone, email, or online. Help visitors with any changes, cancellations, or new reservations. Describe the rates, special offers, and availability of rooms.
• Respond to and settle client complaints about errors in reservations, payments, refunds, cancellations, and itinerary modifications and work together with other departments to find solutions to challenging problems and guarantee client satisfaction.
• Help clients book new bookings, adjust existing ones, or cancel ones and give advice on the specials and travel possibilities that are available.
• Use phone and email to efficiently communicate with our consumers to improve customer experience, make sure that communication is clear and concise.
• Keep them updated about car policies, destination details, and industry trends in the travel sector and give a detailed explanation of the travel services and products that the company offers.
• Maintain accurate records of guest interactions, preferences, and special requests. Utilize the
hotel's property management system (PMS) to update guest profiles and reservation details.
• Work along with other team members, travel companies, and service providers to guarantee seamless client encounters.
2021
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2021
AT & T U.S. Telecommunications (VXI Global Solution)
(Sales Associate)
• Deliver friendly introductions to clients and engage start
enlightening dialogues by actively listening to customers, I
can determine their wants and then deliver solutions that
are specific to their needs.
• Know about the mobile devices, plans, accessories, and
digital entertainment options offered by AT&T, as well as
other products and services. To help clients make informed
selections, and exhibit an in-depth knowledge of features
and benefits.
• Promote and sell AT&T goods and services in order to
reach or achieve sales goals. For the highest income
potential, apply successful sales strategies like upselling
and cross-selling.
• Inform clients on the attributes and capabilities of goods
and services and describe the bundle options, discounts,
and promotions offered by AT&T to increase customer
value.
• Utilizing the point-of-sale (POS) system, process sales
transactions precisely and quickly. Follow AT&T guidelines
while processing client payments, swaps, and returns.
• Help clients with basic technical support, including setting
up devices, resolving issues, and navigating AT&T services.
• Reach group objectives by working together with other
sales representatives to keep your product knowledge and
sales tactics current, take part in training courses
2016
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2019
Evergood Plastic Industry Inc. (Manufacturing)
(Purchasing Assistant)
• Establish and preserve strong connections with suppliers
by interacting with them to get quotations, work out terms,
and place orders for products and services.
• Create purchase orders in accordance with authorized
requisitions. Check the accuracy of the order, making sure
the quantities, details, and cost are correct. Keep tabs on
and oversee open purchase orders.
• Generate purchase orders based on approved requisitions.
Verify order accuracy, including quantities, specifications,
and pricing. Track and manage open purchase orders.
• Arrange and maintain up-to-date records of all purchase
orders, vendor agreements, and contracts. Make sure each
document complies with company policy and all applicable
regulations.
• Inventory levels should be tracked and managed to avoid
shortages or overstocking. In order to maximize inventory
levels, collaborate with other departments.
• Negotiate prices and terms with suppliers to secure
favorable agreements. Identify opportunities for cost
savings and efficiency improvements.
• Do market research to find possible suppliers and evaluate
their qualifications. Keep up with changes in the market,
costs, and product availability.
• Work along with other departments, such finance and
logistics, to make sure smooth procurement procedures.
• Collaborate closely with other team members to resolve any
problems arising from the process of acquiring goods.
• Make sure that purchasing practices follow applicable laws,
moral principles, and corporate rules. Help put best
practices into effect for procurement procedures.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.