2014
BS Business Management major in HRD
Cavite State University-Main Campus
Dedicated and Result-Driven Customer Service Representative
Hi! You can call me Shei.
I am a dedicated and result-driven customer service representative with a solid banking and office administration background. I am committed to delivering exceptional service to clients and ensuring their satisfaction through effective communication and problem-solving skills.
I am passionate about helping my clients achieve their business goals by performing administrative tasks, data entry, and other support that are taking up their time.
Let me take care of the little things so you can focus on the bigger picture.
My Skills and Competencies
Customer Service
Content Creator
Social Media Management
Graphic Designer
Data Entry
Office Administration
Certificates
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My Experience and Education
2017
-
2023
Bank of the Philippine Islands
(Customer Sales and Service Representative)
•Greet customers and assist them with processing transactions, such as accepting deposits in different currencies, cheques, withdrawals, credit card or debit card payments, loan payments, cash checks, resolving complaints or account discrepancies, and answering questions.
•Participate in promotional activities.
•Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.
•Listen to customer inquiries, concerns, and requests, and provide prompt and accurate responses.
•Assist customers in opening and closing accounts, making transactions, and managing their accounts.
•Maintain a comprehensive understanding of the bank's products and services, including checking and savings accounts, loans, credit cards, and investment options.
•Educate customers about the benefits and features of various banking products to help them make informed decisions.
•Identify opportunities to cross-sell bank products and services based on the customer's needs and financial goals.
•Promote additional banking services, such as insurance products, certificates of deposit, and online banking.
•Using software to track bank information and generate reports.
•Following all bank financial and security regulations and procedures.
•Provide excellent customer service.
2020
-
2021
Kinney
(Part time encoder)
•Assures the completeness and correctness of the copied words and punctuation.
•Make sure that the projects are submitted within a specified period of time.
•Helps the company to produce e-books.
-After 1 month, I was assigned as a sub-leader where I was responsible for assisting the newly applied users with the registration process and coaching/mentoring on typing procedures.
•Performed data collection and data entry to be submitted to the Admin every end of the day for project allocation for newly registered users.
•Check the accuracy of the user's information for successful enrolment of their accounts.
2016
-
2017
Gentrimedical Center & Hospital Inc.
(HR Associate)
•Collaborate with hiring managers to understand their staffing needs and create comprehensive job descriptions.
•Utilize various recruitment methods, such as job boards, social media, and employee referrals to identify potential candidates.
•Schedule and coordinate interviews between candidates and hiring managers or interview panels.
•Extend job offers to selected candidates, negotiate terms, and handle the offer acceptance process.
•Collaborate with other HR personnel to ensure a smooth onboarding process for new hires, which includes paperwork, orientation, and training.
•Maintain accurate and confidential employee records, including personal details, employment history, performance evaluations, and disciplinary actions.
•Prepare and manage employment contracts, agreements, and any relevant employment documentation.
Maintain records of employee training and development programs, certifications, and educational achievements.
Safeguard employee records and information to ensure privacy and data security.
•Collaborated with cross-functional teams to implement HR initiatives and programs.
•Attended and participated in staff meetings and other meetings as necessary.
2015
-
2016
Gentrimedical Center & Hospital Inc.
(Receptionist and Admitting Staff)
Hospital Receptionist Duties and Responsibilities
•Greet and assist patients and visitors in a friendly, compassionate, and professional manner.
•Direct patients and visitors to the appropriate departments or personnel.
•Provide information about hospital services, facilities, visiting hours, and hospital policies.
•Answer phone calls, take messages, and transfer calls to the relevant hospital departments or staff members.
•Assist with patient registration and the completion of necessary paperwork.
•Maintain and update patient records, ensuring accuracy and confidentiality.
•Provide administrative support, including photocopying, faxing, and data entry.
•Manage and distribute incoming and outgoing mail and packages.
•Monitor visitor access and ensure that hospital security and safety protocols are followed.
•Notify appropriate personnel in case of security or safety concerns.
•Maintain and update hospital directories, contact lists, and informational materials.
Keep the reception area clean, organized, and well-stocked with informational brochures.
•Evaluate and assist the patients and their families with the process of admission such as data collection.
•Explain the facility’s policies and procedures and answer routine questions.
Admitting Duties and Responsibilities
•Collect patient information, including personal details, medical history, and insurance information.
•Verify patient insurance coverage and inform patients of any financial responsibilities, such as copayments or deductibles.
•Ensure that all required consent forms and legal documents are properly completed and signed.
•Coordinate with healthcare providers to facilitate the admission process, including arranging for a patient's room and any necessary medical tests.
•Handle patient billing inquiries and assist with financial arrangements.
•Provide patients with information on hospital policies and expectations for their stay.
•Ensure patient confidentiality and data security in all admission processes.
2014
-
2015
Wu Kong SIngapore Pte Ltd
(Compensation and Documentation Admin Staff)
•Regularly review and analyze compensation packages to ensure they align with organizational goals and are equitable and competitive.
•Assist in the negotiation of salary and benefits for new hires, promotions, and annual reviews in accordance with the organization's compensation policies.
•Administer and manage incentive and bonus programs, such as performance-based bonuses and profit-sharing plans.
•Communicate changes in compensation packages, benefits, and related policies to employees, and provide support for any compensation-related inquiries.
•Prepares and issues Employment Contracts for employees recommended for an extension.
•Assist resigning employees with all their queries regarding their commitment letter for their turnover period and processing Exit Clearance.
•Maintain accurate and up-to-date employee records, including personal information, employment contracts, and compensation details.
•Prepare and manage documentation related to the hiring process, including offer letters, contracts, and background checks.
•Collaborate with the payroll department to ensure that employee compensation information is accurately reflected in the payroll system.
•Monitors and maintains the Human Resource Information System (HRIS).
•Prepares reports and statistics such as manpower and employment reports.
•Stayed updated on employment laws and regulations to ensure compliance with HR practices.
•Update and maintain employee handbooks, policies, and procedures to reflect current regulations and best practices.
My Services
Customer Service
Help customers with complaints and questions. Give customers information about products, services, and processes.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.