2007
Bachelor of Communication Major in Broadcast Communication
Polytechnic University Of The Philippines
Financial And Social Media Wiz
I have been with the Corporate world for more than a decade already, Specifically the Financial Industry. From being a Mortgage specialist, Education Loan Specialist, Credit Card Care Professional and lastly Escalation Supervisor for Retentions, I must say I have mastered the art of dealing with all kinds of customers and clients.
While still in the industry, we also managed a small café here in the city. I specifically managed the business' social accounts. From there, I discovered my skill in Social Media Management.
I passionately do the digital planning and strategies to broaden our reach with the customers and our target audience, reply to inquiries, Learned and still learning how our leads will turn to prospects, branding and optimize campaigns for effective strategy.
Same with what I want to share and help with my future clientele, I am eager to help you with your business planning, strategizing, writing witty captions to get your customers attention and optimizing your business website to improve visibility through different search engines. Also, Having an extensive customer service and escalation background, I can help in handling negative feedbacks, giving empathic apology for your business page, offering compensation, even customer retention if needed.
Just let me know how I can work with you. I love communicating, keep me in the loop.
My Skills and Competencies
Financial Background
Retention Management
English Proficiency
Social Media Management
Customer Escalation Management
Certificates
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My Experience and Education
07/2023
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2023
Weeknd Café
(Social Media Management)
Digital planning and strategies to broaden our reach with the customers and our target audience, reply to inquiries, Learned and still learning how our leads will turn to prospects, branding and optimize campaigns for effective strategy.
2019
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2023
American Express Intl
(Customer Care Professional)
Create positive interactions with our customers every day. At American Express we make sure to not only utilize the things they currently need but the things they will be needing in the future. We have our philosophy of Relationship Care wherein we put passion to serve, that way customers may see the value generation of the offers we present to them, and always in the most compliant way.
2018
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2019
Citi
(Escalations Manager for Retention)
Manage Retention Escalation calls and concerns for Customer Representatives. Provides dynamic Feedback to Unit Managers and Agents. Draft one on one coaching opportunities through an assist gate to help with full resolution for clients satisfaction and over all experience. Supervise Teams who were falling behind their KPI's and strategically make sure they can get back on track.
2017
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2018
Citi
(Retention Specialist)
Retain customers who were planning to close their accounts. Focusing on loyalty, longevity and making sure all pain points are covered. Provide offers to leverage in helping customers decide to retain their business but at the same time take ownership of the call.
My Services
Article/Content Writer
Broaden the reach through Social Media Campaigns, Marketing. Create effective contents to target audiences.
SEO Specialist Keyword Researcher
Develop keywords for Domain name, Text on page websites.
Social Media Management
Promote companies' products and services through digital planning and strategies.
Escalations Management
Handle Customers Negative feedbacks, reviews. Provide quick and timely resolutions for customer satisfaction.