Hi, I'm Sheila

Executive Virtual Assistant /Med VA

Hi, I'm Shiela

I’m a top-rated Executive Admin Support with several years of experience in customer service and healthcare administration. I thrive on keeping things organized and running smoothly while supporting executives with day-to-day tasks and client coordination.

Core Strengths

Excellent time management and problem-solving abilities

Ability to work independently with minimal supervision

Adaptable, reliable, and tech-savvy

Committed to maintaining confidentiality and professionalism

Virtual Assistant Services Offered

Administrative Support: Data entry, data management, inbox/calendar management

Customer Service Support: Handling inquiries, resolving issues, maintaining client satisfaction

File Organization & Storage Management

Medical Virtual Assistance: EMR/EHR management, appointment scheduling, insurance verification, and HIPAA-compliant patient support

Basic Graphic Design: Canva (social media posts, presentations, marketing materials)

Calendar & Schedule Management

Email Management & Correspondence

Hiring & Recruiting Assistance

With a background in the medical field, I understand the importance of accuracy, confidentiality, and empathy—especially when dealing with patient data and healthcare communications.

I’m proactive, self-motivated, and quick to learn new tools and processes. My goal is to provide reliable support that helps clients save time, stay organized, and focus on their business growth.

Looking forward to the opportunity to support your team and contribute to your success.

Best,
Shiela

Sheila T Catalla
Antipolo City, Philippines
shielamariecatalla5@gmail.com
Freelancer
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I'm your Executive Virtual Assistant

I can help you with various Admin task
sales representative
customer service
Data Entry
Content Creator

Med VA/ Personal Assistant

  • EXPERIENCE
  • EDUCATION
2015-2020
Entrepreneurial Studies Degree | Bachelor of Science

My academic journey has equipped me with a solid foundation in various aspects of entrepreneurship, including business planning, opportunity recognition, marketing strategies, financial management, and innovation. I have also had the opportunity to participate in entrepreneurial projects and internships, where I honed my skills and gained valuable real-world experience.

2023
Facebook Media Buyer

Digital marketing and a recent certification in Facebook Media Buying, I am eager to leverage my dynamic skills and knowledge to contribute to your team.

While I may not have direct professional experience as a Facebook Media Buyer, my intensive training and hands-on experience through the Facebook Media Buyer course have equipped me with a solid foundation in the field. Throughout the course, I gained comprehensive insights into ad campaign optimization, audience targeting strategies, ad creative development, budget management, and performance analysis. Moreover, I had the opportunity to work on real-world projects that simulated the challenges and intricacies of managing Facebook ad campaigns, providing me with invaluable practical experience.

2020 - 2021
IBEX Global Solutions
(Customer Service)

Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

2024 - march 2024
Freelancing
(ADMIN SALES COORDINATOR / Partime)

Maintain accurate and up-to-date records in the CRM system, including client contact information, interactions, and sales activities. Utilize CRM tools to track leads, opportunities, and sales pipeline and Process sales orders, including verifying pricing and product availability, entering orders into the system, and coordinating order fulfillment and delivery with internal department

Provide support to the sales team in preparing sales presentations, marketing materials, and sales collateral. Assist in coordinating sales events, trade shows, and promotional activities.

Provide excellent customer service to clients and prospects by promptly addressing inquiries, resolving issues, and maintaining positive relationships.

03-10-2021 - 04-29-2023
EXCA AUSTRALIA EDUCATION CONSULTANT
(Marketing and Sales Analyst)

Job responsibility

Contributes information, ideas, and research to help develop marketing strategies
Helps to detail, design, and implement marketing plans for each product or service being offered
Sets marketing schedules and coordinates with colleagues, sponsors, media representatives, and other professionals to implement strategies across multiple channels
Develops sales strategies and approaches for various products and services, such as special promotions, sponsored events, etc.
Answers questions from clients about product and service benefits
Maintains excellent relationships with clients through superior customer service
Tracks sales data and works to meet quotas or sales team goals
Analyses trends, data, demographics, pricing strategies, and other information that can potentially improve marketing and sales performance
Creates and presents regular performance reports for managers and executives
Helps to interview, hire, manage, and direct members of the company’s marketing and sales teams
Assigns specific employees to marketing and sales projects or client accounts as needed
Implements and adheres to company policies and procedures
Attends trade shows and travels to meet clients as needed

Operational Support & Coordination

Efficient administrative and operational support to streamline business processes and boost productivity.
Shielamarie Toling Catalla

sales representative

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

Let's work together !

I am available for freelance projects.
Hire Me