2018
Vocational in Information and Communications Technology
Innovative Technological College of the Phils., Inc.
Virtual Assistant/Customer Service
An aspiring Virtual Assistant with proven and excellent communication skills. I have been attending live training and have been enrolled in virtual assistance courses. I have worked in the BPO industry since 2018. I understand the importance of customer experience and being able to deliver exceptional services. I will go out of my way to make sure customers will get a memorable experience. I understand what is expected of me with my performance and I assure you that I will perform my utmost to make sure that i can contribute to the company positively.
My Skills and Competencies
Able to multitask to meet goals set by leaders
Always Adhere to company policy and procedures
Can work efficiently and effectively in a team
Highly adapt to learn new views and ideas
Can work with minimal supervision
Attention to detail
Certificates
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My Experience and Education
March 2023
-
2024
Conduent
(Customer Experience Associate III)
*Taking inbound calls to assist customers with reservations
*Effectively troubleshoot any technical issues related to products and services
*Creating a customer support case and sending it to the hotel
January 2019
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February 2023
Techmahindra
(Customer Service | Quality Reviewer)
*Taking inbound and outbound calls to assist customers with package inquiry and
offering possible solution
*I also work as an approver where we check the quality of the agents work
*Approving cases for at least 250-300 cases per day