Hey I am Sheila Mae

More Info About Me

As a highly skilled Executive Assistant with a proven track record of success spanning two years, I have honed my ability to efficiently manage daily operations and administrative tasks with exceptional organizational and time-management skills. My strategic thinking, coupled with my aptitude for anticipating the needs of executives, coordinating schedules, and streamlining workflows, has contributed significantly to the successful operations of various organizations. Furthermore, I possess a wealth of experience in creating and maintaining databases, preparing reports, and conducting research, making me a valuable asset to any team.

With a decade of experience as a Customer Service Representative, I have developed an unparalleled ability to provide excellent customer service to clients from diverse backgrounds. My success in resolving customer issues promptly and professionally, while maintaining a positive attitude, has been well-documented. My exceptional communication skills, coupled with my ability to actively listen to customers' concerns and provide effective solutions, has earned me a reputation as a reliable and empathetic customer service representative.

Additionally, I am an aspiring medical virtual assistant who has undergone extensive training in the medical field. I possess certification in HIPAA compliance and has gone through extensive training in the medical terminology. I am proficient in utilizing EHR tools such as Practice Fusion. My goal is to provide high-quality virtual assistance that streamlines healthcare processes and enhances patient care. I am dedicated to continuously learning and expanding my knowledge in order to provide the best service possible. Tasks include but are not limited to:

*answering incoming calls, greeting clients and directing them to the appropriate provider. This includes processing check-ins, verifying client information and updating their records as well as addressing any concerns
*processing various types of payments such as co-pays, report fees and past due balances. Also involve using payment processing system, verifying payment information and ensuring that all payments are properly recorded and accounted for
*managing the scheduling of appointments for clients with providers. Coordinating with provides to ensure that they are available to see clients and working with clients to schedule appointments at times that are convenient to them. This also includes rescheduling appointments as needed due to cancellations, providers availability or other factors
*managing the intake process for new clients including assisting clients with filling out intake forms, reviewing client documents for completeness and ensuring that all required documents are collected and properly filed

Tools
*Practice Fusion
*Therapy Notes
*InterMedia Unite
*Ring Central
*Zendesk
*Office Ally
*Slack
*Open Phone
*Notion
*Asana
*Authorize.Net
*CovermyMeds
*GoodRX

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