Hi! I am Sheila

More Info About Me

I'm Sheila Dabuet, and my 10-year-old daughter is always my source of inspiration in all I do. I have a tremendous drive to learn, and I consider myself to be an artist. I am fervent, focused, and determined as I walk my path. My 10 years of experience working in the BPO industry surely helped me develop that perspective. When the pandemic struck, I became a full-time mother and helped my daughter get used to the online class format. It wasn't until I started training myself how to use the tools that I realized how useful they would be. For both of us, instruction and learning take place every day. I had certain things to learn, not just for myself, but also for my daughter.

Being a mom requires that things be planned in a way that is more realistic and attainable. In order to overcome hurdles, analytical and logical thinking are crucial. so that we might discover new ways to achieve our objectives that are wiser, if not faster.

Sheila Fara H. Dabuet
Marikina City, Philippines
sheiladabuet71@gmail.com
Freelancer
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My Skills and Competencies

Social Media Management
Graphic Designer
Data Entry
FB Ads Manager

Certificates

Certificate

My Experience and Education

  • EXPERIENCE
  • EDUCATION
June 2003-August 2006
B.S. in Nursing

AMA College Rizal Campus – College of Nursing

June 1991 - March 1993
Advertising Arts Major

College of Holy Spirit – College of Fine Arts

October 1990 - March 1991
B.S. in Fine Arts – Interior Design Major

College of Holy Spirit – College of Fine Arts

August 2018 - January 2020
SIRIUS XM
(Outbound Sales and Technical Support Representative)

-Outbound calls to offer SiriusXM, an internet car radio for Audio, Streaming, Data and Infotainment Subscriptions installed in newly purchased cars
-Offer Renewal for expired SiriusXM subscriptions
-Includes upgrades of plans
-Troubleshooting connectivity issues

June 2017 - January 2018
BOSE
(Technical Support Representative)

TIER 1 TSR
-Provided technical and customer support for clients owning Bose speakers and headphones
-Assist in technical issues such as audio issues and settings, Bluetooth settings and connection with smart phones, tablets and computers
-Determine if equipment is for repair or replacement, with or without warranty
-Provide option for upgrades and/or additional unit orders

TIER 2 TSR
-Provided technical and customer support for clients owning old and new Bose speakers, such as installation and set up to an entertainment center
-Determine audio issues and complicated connection and installation in different environment and/or rooms
-Can still perform Tier 1 level responsibilities, including upgrades, repairs and replacements


EMAIL TSR
-Provided written instructions and advise on technical issues for clients owning old and new Bose speakers, such as installation and set up to an entertainment center through email
-Provided information on other Bose products and promotions

January 2018 - March 2019
American Express (AMEX) Credit Card
(CUSTOMER SERVICE REPRESENTATIVE)

-Provided customer service such as payment, card replacement, billing issues, cancellation of payment from online purchase or store purchases made from customer’s credit cards, upgrades, reports on purchases not made by customers, cancellation of accounts, adding accounts and subaccounts, etc.
-Providing information on promotional offers and perks

March 2016 - May 2016
Turbo Tax by Intuit (CANADA)
(Technical and Customer Support Representative)

(Fixed Term Contract)
-Provided technical and customer support for Turbo Tax application in Canada
-Technical issue support on new accounts for online version or the downloadable version (online download or CD download)
Technical issue support include investigating download errors and inability to file return electronically
-Refunds issue

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Marikina City,
Philippines
Email :
sheiladabuet71@gmail.com


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