2011
AB Interdisciplinary Studies
Ateneo de Manila University
More Info About Me
I am a problem solver, effective communicator, and negotiator. I have a good interpersonal and research skills, an avid learner, and have a generally optimistic perspective in everything I do.
I value spending time with my family, friends and loved ones. My personal interests include travelling, culture, and music.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2017
-
2023
Property Company of Friends, Inc.
(Assistant Manager for Contact Center and Support Services Department)
• Acts as Department Head due to the absence of a manager
• Lead, coach, and support the team in able to provide excellent customer service and ensures that company policies and processes are observed
• Supporting the team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality
• Manages the team to ensure productivity, quality and customer satisfaction/client performance objectives are met and performed in an efficient manner
• Concurrent Trainer – conducts group process and policies, provides refresher to different groups within the organization and partner networks (external)
2014
-
2017
Elanvital Enclaves, Inc.
(Customer Fulfillment Officer)
• Updates and maintains required reports concerning house construction and move-in status
• Prepares and review monthly management reports
• Gives go-signal to concerned departments on units that must be constructed
• Communicate with Engineers and Architects regarding house construction and clients’ concerns
• Monitors fully paid and take-out accounts for the preparation of Deed of Absolute Sale
• Prepares clients requests regarding their purchased house and lot
• Handles end-to-end Move-in process: prepares notices regarding house construction, setting schedule for house visit, assists clients in house punch-listing at site, and assist in key turnover
• Prepares Deed of Absolute Sale for notary
2011
-
2014
Property Company of Friends, Inc.
(Client Relations Specialist)
• Handles end-to-end process in receiving and resolving clients’ raised complaints
• Refer unresolved client grievances to designated departments for further investigation
• Keep records of client interactions or transactions, recoding details of inquiries, complaints, or comments, as well as action taken
• Determine charges for service requested, collect deposits or payments or arrange for billing
• Contact clients to respond to inquiries or to notify them of claim investigation results or any planned adjustments
• Accept and evaluate all documents submitted by clients and transmits to Loans Department
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.