High School Graduate
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Esteban Madrona National High School
My Skills and Competencies
Graphic Designer
Data Entry
Customer Service
Medical VA
Certificates
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My Experience and Education
2022
-
2024
Onboard Outsourcing Ltd
(Operations Call Center Agent)
Customer Service: Providing excellent customer service by addressing inquiries,
resolving issues, and assisting customers with their transportation needs.
Booking and Scheduling: Managing bookings, scheduling transportation services,
and coordinating with drivers to ensure timely arrivals and departures.
Dispatching: Dispatching drivers and vehicles efficiently, optimizing routes, and
maintaining communication with drivers to monitor progress and address any issues
that may arise.
2018
-
2022
SYKES INC.
(Customer Service Representative)
Customer Support: Provide exceptional customer service by addressing customer
inquiries, resolving issues, and assisting with product or service-related questions.
Communication: Communicate effectively with customers through various channels
such as phone calls, emails, and chat.
Problem-Solving: Identify customer needs and concerns, troubleshoot problems,
and offer solutions or escalate issues to higher levels of support as needed.
Documentation: Maintain detailed and accurate records of customer interactions,
transactions, and resolutions in the company's CRM system or database.
2016
-
2018
Omniglobe International
(Customer Service Representative)
Customer Support: Provide exceptional customer service by addressing customer
inquiries, resolving issues, and assisting with product or service-related questions.
Communication: Communicate effectively with customers through various channels
such as phone calls, emails, and chat.
Problem-Solving: Identify customer needs and concerns, troubleshoot problems,
and offer solutions or escalate issues to higher levels of support as needed.
Documentation: Maintain detailed and accurate records of customer interactions,
transactions, and resolutions in the company's CRM system or database.
My Services
Medical VA
Specializes in providing administrative and support services specifically for medical professionals.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Social Media Manager
Specialize in creating and implementing social media strategies to enhance brand presence and engagement.