Hey I am Sheena

More Info About Me

Hello there! I'm thrilled to share a bit about myself with you. My name is Sheena Gueco, recently earned Bacherlors Degree in Business Administration major in Operation Management. I'm a results-driven professional with a passion for building meaningful connections and helping businesses thrive. Over the years, I've honed my skills in cold calling, and I understand the importance of persistence, a friendly demeanor, and the ability to establish rapport quickly.

I'm a firm believer in the power of effective communication and active listening. I understand that every prospect is unique, and I tailor my approach to their specific needs and concerns. My goal is not just to sell a product or service, but to create value for both the customer and the company I represent. I am highly motivated, eager to learn, and excited to be a part of a team that values innovation, teamwork, and continuous improvement. I'm confident that my skills and dedication make me a strong fit for this role, and I look forward to discussing how I can contribute to your organization's success.

Sheena Gueco
Muntinlupa City, Philippines
gueco.sheena@gmail.com
Freelancer
Check my CV View Work Hire Me

My Core Competencies

Communication Skills
Time Management
Customer Service Skills
Problem-Solving
Attention to Detail
Self-Motivation
Social Media Management
Graphic Designer
Data Entry
Content Creator

Certificates

GVA
OJT Certificate of Completion

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2024
Business Administration

University of Muntinlupa City
Bachelor of Science in Business Administration major in Operations Management

2012
Doctor of Dental Medicine

University of Perpetual Help System

April 2024 - Present
Precision Technology Solutions
(Executive Assistant to CEO | Admin Specialist)

Manage the CEO's schedules and calendars. Coordinate and schedule meetings and conferences with internal and external stakeholders. Prepare and distribute meeting agendas, minutes, and other relevant materials. Handle confidential information and documents with discretion and maintain their proper organization.

March 2024 - April 2024
EBB Transport & Forwarding Services
(On The Job Trainee)

Conducted process mapping and analysis of current operations, researched and evaluated potential technology solutions for logistics optimization. I responded to customer's questions via phone, email, or online platforms. Tracked and managed customers' shipments. I resolved customer's complaints and escalated issues as needed. Developed and prepared reports on key performance indicators for logistics operations. Presented findings to management and provided recommendations for action.

June 2022 - September 2023
Acepoint Media LLC
(Cold Caller / Appointment Setter/ Inside Sales Representative)

Reached out to potential leads through phone calls, text messages, and emails to schedule appointments or meetings with the sales team. Identified and qualified leads based on pre-defined criteria. Introduced the services features and benefits to potential clients. Maintained accurate and up-to-date records of interactions and scheduled appointments in data base.

September 2020 - May 2022
KGB Philippines Inc
(Senior Customer Service Representative for Healthcare LOB)

• Handled customer inquiries via phone, email, and chat demonstrating a deep understanding of healthcare products and services. Provided information on healthcare plans, benefits coverage, and eligibility.
• Investigated and resolved complex issues, such as claims, disputes, billing discrepancies, or policy clarifications.
• Ensured compliance with all relevant healthcare regulations, including HIPAA and other applicable laws.
• Stay informed about the organizations' healthcare products and services, as well as any updates or
changes.

June 2019 - March 2020
ADP Philippines Inc.
(Operations Analyst of NAS RPO)

• Established and maintained relationships with clients' organizations to understand their hiring needs and staffing requirements.
• Developed customized recruitment strategies for each client, including job posting, sourcing, and candidate selection methodology.
• Conducted initial candidate interviews and assessments to evaluate their skills, qualifications, and cultural fit with the client's organization.

April 2015 - May 2019
First Source Limited
(Collections Specialist II)

• Managed portfolio of delinquent accounts, often including more complex or high-value cases.
• Monitored and reviewed account status. Identified the trend and potential issues.
• Initiated outbound calls with debtors via phone, SMS, and email or even written correspondence to negotiate
re-payment terms and resolve outstanding issues.
• Maintained accurate and up-to-date records of interactions and scheduled appointments.
• Ensured compliance with all relevant laws and regulations governing debt collection such as FDCPA.
• Provided excellent customer service, and professionally addressed debtor inquiries and concerns.

December 2013 - March 2015
Convergys Philippines
(Customer Executive Professional II)

• Interacted with customers via phone, email, and chat to address inquiries, issues, and requests.
• Provided professional and courteous assistance, and demonstrated a deep understanding of products, services, and company policies.
• Built and maintained long-term client relationships, ensuring satisfaction and loyalty.
• Identified and understood the unique needs and preferences of clients to offer tailored solutions.
• Handled more complex customer inquiries, escalations, and issues, working diligently to find
satisfactory solutions.

My Services

Executive Assistant

Responsible for managing the schedules and communications of key company executives. Their duties include prioritizing e

Administrative Specialist

Administrative assistants play an important role in organizing, managing, and keeping an office running. Most administra

Social Media Management

Social media managers are ordinarily responsible for developing strategies to increase followers, creating and overseein

Program Management

Project management is about planning, execution, and reevaluation. It's a cyclical process that rewards those who make i

Customer Service Support

The primary role of the customer service representative is to interact with customers to address their concerns, answer

Appointment Setter | Cold Caller

Appointment Setters are the first step in the sales process, and their main responsibility is to schedule appointments w

Inside Sales Associate

Develops sales opportunities by researching and identifying potential accounts, soliciting new account, building rapport

Real Estate Virtual Assistant

A real estate virtual assistant works remotely to help real estate businesses with tasks like managing emails, schedulin

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Muntinlupa City,
Philippines
Email :
gueco.sheena@gmail.com


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