2014
Bachelor of Science major in Agricultural Business Management
Mindanao State University - Marawi City
My Skills and Competencies
Social Media Management
Lead Generation Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2017
-
2021
Saifeeship Spareparts and ShipChandlers LLC , Dubai
(Executive Sales Assistant)
-Monitors email from time to time.
-Acknowledge the emails from customers.
-Reply to customers' queries.
-Encode all the items on the Oracle system for quotation.
-Sometimes call the suppliers for the availability and price of the product.
-Submit the quotation to the client thru email, google docs., or the client system.
-Process the orders.
-Print and distribute the copy to each department to prepare or purchase the items.
-Update the loading schedule on the system for smooth delivery.
-Prepare the documents needed for delivery.
-Check the delivery report to look into the return, wrong supply, and damage to the product.
-Submit the delivery order report to the accounting department for invoicing purposes.
-Developed strong relationships with clients, acting as a liaison between them and the sales team
-Demonstrated ability to handle high-pressure situations and deliver results in a timely and efficient manner
2016
-
2017
Mister Donut - Oroquieta Branch
(Billing Clerk Officer)
Prepare invoices, Prepares payment adjustment, follow-up payment, update the ledger of the Franchisee, deposit the cash or check
2016
-
2016
Mister Donut - Oroquieta Branch
(Customer Service Representative)
-Consolidate all orders from the store.
-Encode all orders and generate using KMS.
-Distribute the summary of order to the crew.
-Provided exceptional customer service through various channels, including phone, email, and chat support
-Resolved complex customer issues, including resolving billing issues, and managing account changes
-Built strong customer relationships through effective communication, active listening, and personalized support
-Collaborated with cross-functional teams, including sales, product development, and operations, to ensure high-quality customer service deliver
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Lead Generation Expert
Support in building a pipeline of leads to meet business plans, quotas and company objectives.