2020
Aviation Electronics Technology (AVT)
FAST Aviation Academy, Inc. - Iloilo
More Info About Me
As a dedicated and results-oriented professional, I bring a unique blend of skills and experiences that make me a valuable asset to any work. With a passion for Professional VA and BPO agent/manager, I am committed to delivering exceptional results and contributing to the success of my clients. I excel in analyzing complex situations, identifying key challenges, and developing innovative solutions. My strategic mindset allows me to contribute to the overall success and growth of the organization. I am focused on achieving tangible results. Through careful project management and a keen attention to detail, I have consistently met and exceeded goals, contributing to the overall success of my team and organization.
My Skills and Competencies
Customer Service
Appointment Booking
Appointment Setter
Certificates
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My Experience and Education
2022
-
2023
IQOR
(Operations in Customer Care -Telco)
As a Customer Care Operations Specialist in the telecommunications industry, I'm ensuring the smooth functioning of customer care operations. Your responsibilities will encompass a range of tasks aimed at enhancing customer satisfaction, resolving issues efficiently, and contributing to the overall success of the company's customer service initiatives.
2021
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2022
Highland Healthcare
(Manager)
As a Healthcare Operations Manager I'm responsible for overseeing and optimizing the operational aspects of healthcare business process outsourcing (BPO) services. Your role involves managing teams, ensuring compliance with healthcare regulations, and driving operational excellence to meet client expectations and industry standards.
2020
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2021
TruAlliant
(Lead Verification Specialist)
As a Lead Verification Specialist, I'm ensuring the accuracy and reliability of information within our organization. You will be responsible for verifying leads, conducting research, and collaborating with cross-functional teams to maintain a high-quality database. This position requires a detail-oriented individual with strong analytical and communication skills.
2022
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2023
PRO VA
(General Virtual Assistant)
⦁ Responding to emails and phone calls.
⦁ Scheduling meetings.
⦁ Booking travel accommodations.
⦁ Manage a contact list.
⦁ Prepare customer spreadsheets and keep online records.
⦁ Organize managers’ calendars.
⦁ Perform market research.
⦁ Create presentations, as assigned.
⦁ Address employee’s administrative queries.
⦁ Provide customer service as first point of contact.
⦁ Familiarity with current technologies, like desktop sharing and cloud services.
⦁ Word-processing software and spreadsheets (e.g. MS Office)
⦁ Online calendars and scheduling (e.g. Google Calendar)
⦁ Phone, email and instant messaging communication skills.
⦁ Time management skills.
⦁ Solid organizational skills.
2022
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2023
Twippy Technologies Private Limited
(Appointment Booking)
Providing information about the visa application process, required documentation, fees, and appointment availability.
Addressing inquiries and concerns raised by applicants regarding the visa application procedure, appointment scheduling, and related matters.
Using the designated appointment scheduling system or software to book appointments for visa applicants according to their preferred dates, times, and visa category.
Managing appointment calendars to ensure efficient allocation of available slots and avoid overbooking.
Adhering to the appointment scheduling guidelines and procedures set by the respective embassy or consulate handling visa applications.
2022
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2023
ZUP Home Improvements
(Appointment Setter)
Researching and identifying potential leads for home improvement services through various channels such as online databases, social media, or purchased lead lists.
Cold calling or emailing potential customers to introduce home improvement services, gauge interest, and qualify leads for appointment scheduling.
Collaborating with marketing teams to follow up on leads generated from marketing campaigns, website inquiries, or trade shows.
Engaging potential customers in conversation to understand their home improvement needs, preferences, and availability for appointments.
Presenting the benefits and features of home improvement services offered by the company to generate interest and excitement.
Negotiating appointment times and dates that align with the customer's schedule and the availability of sales representatives or contractors.
Using scheduling software or tools to book appointments accurately and efficiently, ensuring all relevant details are recorded.
My Services
Customer Service
Handling calls customers regarding billing inquiries, technical support, account changes, and service-related issues.
Appointment Setter
Cold calling prospective customers to introduce Home Improvement products or services for appointments.
Appointment Booking
Engaging visa applicants through various communication channels to assist them in booking appointments.