2023
Bachelor of Secondary Education Major in Social Studies
University of Southern Mindanao
More Info About Me
I am highly organized and detail-oriented professional offering a unique blend as a General Virtual Assistant.
My career growth is to contribute to achieving both individual and organizational objectives while fostering professionalism through a structured career development path.
I am a graduate of Bachelor of Secondary Education Major in Social studies and a Licensed Professional Teacher.
I’ve been working in BPO industry as Customer Service Representative for 4 years and 1 year as Virtual Assistant in logistics. I’ve been into inbound calls, outbound calls, email, chat, and also back office team.
I am passionate in helping business grow and succeed. Let's connect and discuss how can I elevate your business growth.
Boost Your Business with General Virtual Assistant.
My Skills and Competencies
General Virtual Assistant
Amazon Virtual Assistant
Customer Service Support
Lead Generation and Email Marketing
E-commerce Virtual Assistant
Certificates
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My Experience and Education
2024
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2025
Zeus Virtual Assistant
(Email/Billing Accountant)
This job focuses on tasks related to email communication, including responding to client inquiries, managing email correspondence with accounting professionals, and potentially handling some administrative tasks related to dispatch clarification about their billing.
2022
-
2023
VXI Global Solutions
(Customer Service Representative)
Customer Service Representative dedicated to
identifying customers' needs and providing efficient solutions to all challenges. Excellent time management skills are complemented with extensive understanding of the customer service industry.
2019
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2021
IBEX Global
(Customer Service Representative)
Answering customer inquiries: Providing clear and accurate information about products, services, policies, and procedures.
Resolving customer issues: Addressing complaints, processing returns, and handling refunds. Maintaining customer records: Keeping track of customer interactions, preferences, and purchase history.
Escalating issues: When necessary, directing complex or unresolved issues to the appropriate departments or teams.
Driving sales: Suggesting additional products or services that might be of interest to customers. Providing technical support: Offering assistance with product installation, troubleshooting, or software issues.
Ensuring customer satisfaction: Creating a positive and memorable customer experience. Company
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Amazon VA
Business Development is something I enjoy doing it. Yes, you can say it's my passion. I am hardworking and I always st
E-commerce Virtual Assistant
As your Amazon Virtual Assistant specialized in Product Research, My expertise can help your Amazon Store grow by; Winn
Lead Generation and Email Marketing
Business Development is something I enjoy doing it. Yes, you can say it's my passion. I am hardworking and I always st
Customer Service Representative
A Customer Service Representative (CSR) is the first point of contact for customers, primarily addressing their inquirie