2009
Bachelor of Science in Information Technology
Ramon Magsaysay Memorial College
Here to Help: Your Trustworthy Virtual Assistant
I am a dedicated and highly organized individual with a Bachelor’s degree in Information Technology and extensive experience in office administration. Over the past 11 years, I have managed my household responsibilities as a full-time mom, where I developed excellent time management, multitasking, and problem-solving skills. While my children are in school, I am eager to apply my skills and explore opportunities for extra income.
In my previous role as an office clerk, I was responsible for managing manpower handling the distribution of bills and notices, addressing consumer complaints, and ensuring the timely resolution of issues. I was also involved in maintaining various administrative records, including payroll, daily time records, and generating reports. I am reliable, detail-oriented, and open to further training to expand my professional skill set.
Data Entry
Operations Management, Data Annotation, Microsoft Office, and Data Mining
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
May 2007
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September 2009
GSC Pronto Agency
(Administrative Assistant)
Managed Messenger Operations: Supervised and monitored a team of delivery personnel responsible for distributing bills and notices to customers, ensuring that all deliveries were made accurately, on time, and in compliance with company standards.
Customer Service & Complaint Resolution: Acted as the main point of contact for customer complaints regarding delivery issues. Investigated and resolved complaints promptly, maintaining customer satisfaction and improving the overall delivery process.
Payroll Administration: Managed the payroll process for the delivery team, ensuring accurate tracking of work hours, overtime, and deductions. Processed payments in a timely manner, ensuring adherence to company policies and legal requirements.
Reporting & Documentation: Generated regular reports on delivery performance, complaints, and manpower payroll, presenting insights to management to improve operational efficiency.
Staff Training & Development: Conducted training sessions for new delivery personnel, focusing on company policies, customer service standards, and operational procedures, ensuring a high level of performance from the team.
Process Improvement: Identified areas for improvement in the delivery process, suggesting and implementing changes that enhanced efficiency and reduced customer complaints.
December 2009
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June 2010
South Cotabato II Electric Cooperative, Inc.
(Electric Service Application Assistant)
Processing New Applications: Reviewed and verified the new application forms submitted by electricity consumers, ensuring all required documentation was complete and accurate before encoding the data into the system.
Data Encoding & System Management: Accurately encoded consumer application details into the database or software system, maintaining high levels of accuracy and attention to detail to prevent errors or discrepancies in consumer records.
Document Filing & Organization: Managed and organized physical and digital files of consumer application papers, ensuring easy retrieval and proper storage according to company filing standards.
Reporting & Documentation: Prepared daily and monthly reports summarizing the number of applications processed, issues encountered, and any follow-up actions required. Compiled data for management review to assess trends and performance.
Process Improvement: Suggested and implemented changes to streamline the application process, reducing the time required to process new applications and improving overall workflow efficiency.
Customer Interaction: Assisted consumers with inquiries regarding their applications, providing support in a clear and professional manner. Ensured that all customer concerns were addressed promptly and appropriately.
April 2012
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October 2012
Gensan Shipyard Machines & Works, Inc.
(HR Assistant)
Time & Attendance Management: Proficient in maintaining accurate time and attendance records for employees, ensuring that all data is correctly encoded and up-to-date.
Data Entry & Encoding: Experienced in encoding time records, payroll information, and other HR-related data into company systems with a high degree of accuracy and confidentiality.
Report Preparation: Skilled at preparing and generating reports related to employee attendance, payroll, and other HR functions, providing management with timely and accurate information.
Attention to Detail: Known for meticulous attention to detail, ensuring that all employee records are accurate and free from errors.
Confidentiality: Trusted to handle sensitive employee information with care and discretion, adhering to privacy and security guidelines.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.