2007
Associate Graduate in Computer Science
Asian Institute of Computer Studies
More Info About Me
Experienced customer support professional with logistics and technical assistance, specializing in First Line Customer Service, inbound calls, chat, and email support. Skilled in sales coordination, service upselling, and administrative tasks such as document control and data encoding. Known for strong problem-solving abilities, attention to detail, and a commitment to delivering high-quality service.
Key Skills:
- Organizational Skills
- Problem-Solving
- Multitasking
- Attention to Detail
- Customer Service and Communication
- Technical Skills
- Inventory Management
- Route Optimization and Navigation
- Documentation and Reporting
- Multichannel Support
My Skills and Competencies
Technical Support
Phone Support
Administrative Assistance
Chat Support
Email Support
Data Entry
Certificates
My Experience and Education
April 2022
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May 2024
DrugLift
(Customer Service VA)
• Support drivers with deliveries, resolve pharmacy issues, and assist patients with status inquiries.
• Ensure accurate delivery of medicines and equipment while optimizing routes and managing traffic updates.
• Handle breakdowns, create driver schedules, assist with payroll, and assign routes for efficient dispatch.
June 2018
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April 2022
TaskUs
(Email Support Associate / Customer Service Advocate)
-Receive inbound calls from eaters concerning about their order status, refund request and other complaints.
-Receive inbound calls from riders residing in UK and Ireland who has issues with their account and help them with their trip issues.
-Assist riders with account modification, billing disputes, trip-related concerns (answer their complains and queries thru email).
April 2016
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May 2018
Convergys
(Technical Support Specialist)
• Assist clients with account, billing, and game-related inquiries.
• Build strong customer relationships by promptly addressing questions and concerns.
• Facilitate console repairs and replacements, along with data entry and research for troubleshooting.
June 2015
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March 2016
TeleTech
(Service to Sales Specialist)
• Assist with subscription renewals for cable, landline, and internet services.
• Address billing inquiries and resolve disputes.
• Build strong customer relationships by promptly handling questions and concerns.
September 2010
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May 2015
Sitel
(Online Sales and Delivery Customer Care Specialist)
• Assist with online order placement, shipment tracking, and home appliance repairs or modifications.
• Resolve customer complaints and manage database records while drafting status reports on service issues.
• Build strong customer relationships by addressing questions and concerns promptly, including data entry and research for troubleshooting.
June 2008
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August 2010
Pacific Hub Corporation
(Globelines Wireline CSR, Chat Support and Email Support)
• Address queries about promotions for telecommunication services and assist with repair setups and technician visits.
• Handle complaints and inquiries via email and chat, ensuring prompt and professional customer support.
• Resolve customer issues, manage database records, and conduct data entry and research for effective troubleshooting.
My Services
Chat Support
Providing real-time, convenient, and efficient customer assistance through online messaging platforms.
Email Support
Offering detailed customer assistance through written communication.
Administrative Assistance
Providing assistance that involves managing schedules, organizing documents, and handling routine tasks to support effi
Driver Dispatcher
Provide comprehensive support to drivers by resolving delivery challenges, optimizing routes, ensuring accurate and safe
Technical Support
Provides answers to questions from customers regarding the use and trouble-shooting of equipment.
Customer Service
Offering amazing customer service is important if you want to retain customers and grow your business.