2010
Bachelor of Science in Psychology
New Era University
Hire Me!
An independent and self-motivated individual seeking a position where I can utilize the extensive knowledge I have gained during my previous job. I am well-versed in Customer Service, Sales, and Collections as well as Technical Support. I also have trained in SEO, Social Media Management, Bookkeeping, and Real Estate Virtual Assistant.
I am flexible and willing to learn new things to broaden my knowledge. I am good at communicating and understanding, and I am a fast learner and can work independently.
My Skills and Competencies
Customer Service Representative
Social Media Management
Data Entry
Virtual Assistant
Certificates
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My Experience and Education
NOVEMBER 2022
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DECEMBER 2023
CONTINUUM PHILIPPINES
(CUSTOMER CARE REPRESENTATIVE)
HEALTHCARE CUSTOMER CARE REPRESENTATIVE- CONTINUUM PHILPPINES
- My responsibilities are to answer phones, resolve patient insurance claims or questions related to medical care and benefits information, and direct patients to the proper resources for further assistance with their issues with providing excellent customers service within the healthcare industry.
- Maintains a good working relationship and effective communication both within the department and with other departments for the benefit of the member.
2019
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2019
SYKES ALABANG (Intuit Quickboks)
(Technical Support)
*Assist customer in trouble shooting software devices
*Support topics include how to create an invoice how to set up payroll, and how to reconcile books.
*Strong accounting or payroll understanding or background is a definite asset.
*Solve complex problems that may be unstructured and require the use of conceptual thinking skills
*Assist customers with QuickBooks; research and provide resolution to questions and problems
*Prepare complete and accurate work including appropriately notating accounts as required
*Participate in activities designed to improve customer experience and business performance
2015
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2019
IQOR
(Customer Service Representative (Collection))
*Helping the company collect all the overdue payments
*Monitoring assigned accounts
*Assisting customers with their account inquiry
*Explain annual charges, fees, and interest on purchases
*Upselling Credit Cards and Plan
*Provide account status and Billing charges to customers
*Providing customer service regarding collection issues, and processing customer refunds.
*Process and review account adjustments, and resolve client discrepancies and short payments.