2010
AB Masscommunication - Journalism
Western Mindanao State University
Get to know your Virtual Assistant
Creative thinker. I'm open-minded about what will work best and enjoy looking at different approaches to challenges.
Perfectionist and highly organized. I prefer to be certain that everything is perfect and I keep a close eye to every little detail.
People's person. I collaborate and interact with a wide variety of people. Both learning from them and learning with them is always delightful.
I give high respect to other people's time, as to mine.
I work with integrity.
My Skills and Competencies
Amazon Product Research and Product Listing
Social Media Management
Graphic Designer
Data Entry
Content Creator
Off Page / Onn Page Search Engine Optimization
Certificates
My Experience and Education
2015
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2022
IBEX Global
(Customer Service Team Manager)
-Helps the company win stellar customer service ratings.
-Oversee day to day team's operation performance.
-Set clear goals and KPIs to the agents.
-Listen to team members' feedback and resolve any issues or concern.
-Do regular evaluation to the agents by providing daily and weekly coaching.
-Audit agents key behavior to ensure daily sales quota target
-Random call monitoring
-Generate daily efficiency reports for AHT, Transfers, Hold Time
2021
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2021
CompandSave
(OJT SEO Specialist)
-Keyword Mapping
-Content Writing
2013
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2015
IQOR
(Quality Analyst)
-Made sure agents addressed customer inquiries in a timely manner thru call listening, call evaluation, and agent coaching.
-Calibration with the client to meet business needs.
-Provide input in improving internal processes.
My Services
Search Engine Optimization
I can help you optimize your page through keyword research and content writing.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Expert
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization.