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BSBA Marketing Management
St. Peters College
More Info About Me
Hi there! I'm Sharridale, your go-to Virtual Assistant with a penchant for detailed organization and tech-savvy solutions. I bring a high level of commitment to every project I handle and thrive in improving your e-commerce operations on Shopify.
My service menu includes, but is not limited to, task-relay coordination, project checklist management, and bridging gaps between departments. I also provide notes from zoom calls and meetings, simplifying complexities of the corporate world.
Specialized in Shopify store management, customer service, and SMM, I employ excellent product research skills to strategically list and import items. I also wear a community manager's hat effectively managing social media profiles with optimizing strategies, content ideas and weekly engagement plans.
My Skills and Competencies
Customer service expert
Order management and fulfillment
Social Media Management
Shopify Virtual Assistant
Administrative support
Certificates
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My Experience and Education
2019
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2024
Ecom Machine Pte. Ltd.
(Customer Support Representative)
• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices, and shipments.
• Translates and responds to customers email using DeepL for concerns and complaints.
• Issued receipts and processed refunds, credits, or exchanges.
• Compiled customer feedback and recommended service delivery improvements to management
• Communicated with vendors regarding back-order availability, future inventory and special orders.
2016
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2019
Massiveshops SLU
(Customer Support Representative)
• Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Compiled customer feedback and recommended service delivery improvements to management
• Communicated with vendors regarding back-order availability, future inventory and special orders
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
• Issued receipts and processed refunds, credits, or exchanges
• Conducted research to address shipping errors and packaging mistakes
• Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels
• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,
• Coordinated shipping requests for expedited delivery and documented accurately to ensure correct billing
2016
-
2019
MBK Media Group
(Virtual Assistant)
• Manage E-Commerce stores (Shopify)
• Answer and direct phone calls; organize correspondence and answer emails
• Prepare and organize databases and reports
• Manage social media accounts and replies
• Handle confidential employer and client information
• Schedule meetings and arrange employer’s calendar
• Arrange payments for vendors, travel, and sales expenses
• Create purchase orders and track and manage payments
• Present excellent customer-service skills to customers and clients
• Manage filing systems, update records, and organize documentation
My Services
Social Media Management
Creating engaging and visually appealing content, planning and scheduling social media posts and audience engagement.
Shopify Specialist
Providing support in managing an online store - product management, order processing, customer support and maintenance.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.