YOUR EFFICIENT VIRTUAL ASSISTANT, Sharon

Your Efficient and Excellent VA

As a seasoned Call Center Agent, I excel in managing both inbound and outbound calls, ensuring seamless communication and resolution of customer inquiries. My experience extends to various industries, including reservations, where I've efficiently handled booking processes, managed schedules, and provided assistance to customers in securing their reservations with ease.

In the role of a Medical Virtual Assistant, I bring a unique blend of customer service expertise and healthcare knowledge. I am adept at scheduling appointments, managing medical records, and providing empathetic support to patients, understanding the sensitivity and urgency of their needs.

With a background in data entry, I possess meticulous attention to detail, ensuring accurate and timely input of information into systems and databases. This skill set is complemented by my proficiency in various software tools, enhancing efficiency and streamlining processes.

In sales and marketing, I bring a strategic approach combined with persuasive communication skills. I have a proven track record of driving sales growth, developing marketing campaigns, and building strong customer relationships. My ability to understand market trends and customer preferences allows me to tailor solutions that resonate with target audiences and drive business success.

Overall, my diverse skill set spanning call center operations, reservations, medical assistance, data entry, and sales and marketing positions me as a versatile professional capable of delivering exceptional results across various domains.

Sharon M. Semana
ABU DHABI, UNITED ARAB EMIRATES
Freelancer
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My Skills and Competencies

Social Media Management
Data Entry
Call Center Executive
EMAIL MANAGEMENT
Customer Support
Sales and Marketing

Certificates

GENERAL VIRTUAL ASSISTANT
CERTIFIED NURSING ASSISTANT

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2022
CERTIFIED NURSING ASSISTANT

SAFEWAY HEALTHCARE AND AMBULACE MANAGEMENT

2023 - 2024
THRIFTY CAR RENTAL
(CALL CENTER EXECUTIVE / RESERVATIONS)

* Responded quickly to meet customer needs and resolve problems.
* Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
* Built sustainable relationships and trust with customer accounts using open and interactive communication.
* Referred unresolved customer grievances to designated departments for further investigation.
* Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
* Conferred with customers by telephone or in-person to provide product or service information.
* Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.

2023 - 2023
EMIRATES NBD
(CONSULTANT)

*Generated leads through cold calling, industry networking and social media
to reach monthly targets.
*Took inbound calls from prospective clients, offering detailed quotations
and breakdown of benefits.
*Listened to customer problems, objections and concerns, offering tailored
solutions.
*Demonstrated products to encourage purchases by showcasing features
and benefits.

2020 - 2023
EMIRATES INDIA INTERNATIONAL EXCHANGE
(CUSTOMER SERVISE OFFICER)

• Receive/issue cash transaction instruments like remittance, foreign currency exchange. WPS. T. VAT payments etc.
• Comply AML general policy € procedures
• Performed cashier duties, including balancing and end-of-day banking.
• Offered detailed advice on product and service benefits.

My Services

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Your Efficient Virtual Assistant

I can be your all-around VA! My passion is to help you GROW YOUR BUSINESS

Excellent Call Centre Agent

Managed a high volume of inbound and outbound calls, addressing customer inquiries,

Testimonials


Works

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I am available for freelance projects.
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Address :
ABU DHABI,
UNITED ARAB EMIRATES


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