CERTIFIED NURSING ASSISTANT
SAFEWAY HEALTHCARE AND AMBULACE MANAGEMENT
As a seasoned Call Center Agent, I excel in managing both inbound and outbound calls, ensuring seamless communication and resolution of customer inquiries. My experience extends to various industries, including reservations, where I've efficiently handled booking processes, managed schedules, and provided assistance to customers in securing their reservations with ease.
In the role of a Medical Virtual Assistant, I bring a unique blend of customer service expertise and healthcare knowledge. I am adept at scheduling appointments, managing medical records, and providing empathetic support to patients, understanding the sensitivity and urgency of their needs.
With a background in data entry, I possess meticulous attention to detail, ensuring accurate and timely input of information into systems and databases. This skill set is complemented by my proficiency in various software tools, enhancing efficiency and streamlining processes.
In sales and marketing, I bring a strategic approach combined with persuasive communication skills. I have a proven track record of driving sales growth, developing marketing campaigns, and building strong customer relationships. My ability to understand market trends and customer preferences allows me to tailor solutions that resonate with target audiences and drive business success.
Overall, my diverse skill set spanning call center operations, reservations, medical assistance, data entry, and sales and marketing positions me as a versatile professional capable of delivering exceptional results across various domains.
SAFEWAY HEALTHCARE AND AMBULACE MANAGEMENT
* Responded quickly to meet customer needs and resolve problems.
* Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
* Built sustainable relationships and trust with customer accounts using open and interactive communication.
* Referred unresolved customer grievances to designated departments for further investigation.
* Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
* Conferred with customers by telephone or in-person to provide product or service information.
* Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
*Generated leads through cold calling, industry networking and social media
to reach monthly targets.
*Took inbound calls from prospective clients, offering detailed quotations
and breakdown of benefits.
*Listened to customer problems, objections and concerns, offering tailored
solutions.
*Demonstrated products to encourage purchases by showcasing features
and benefits.
• Receive/issue cash transaction instruments like remittance, foreign currency exchange. WPS. T. VAT payments etc.
• Comply AML general policy € procedures
• Performed cashier duties, including balancing and end-of-day banking.
• Offered detailed advice on product and service benefits.
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I can be your all-around VA! My passion is to help you GROW YOUR BUSINESS
Managed a high volume of inbound and outbound calls, addressing customer inquiries,